Reference code: JR124130
The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.
For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.
Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.
We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.
That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.
A chloé store manager is the first ambassador of the maison, in charge of welcoming every guest into the chloe family.
A leader to his / her team, the chloé boutique manager is the owner of his / her boutique’s business.
A chloe store manager is:
A client champion
leads the team to initiate and develop long-term relationships with clients
sets up and monitors crm targets for boutique and per stylists and implements all actions to reach them
coordinates contact campaigns and supervises use of all crm tools
supervises client database, and in particular knows vic clients of the store
proactively proposes activities to meet/exceed clients’ expectations
An omnichannel business owner
leads by example and supervises sales on the floor to improve business performance and customer service
ensures full engagement of the team with omnichannel services offered by the maison
creates monthly/quarterly/yearly action plan to improve business in line with maison strategy and adjusts based on performance analysis
sets up and monitors retail targets for boutique and per stylists
actively participates in commercial activities and proactively proposes new ideas to improve business
is aware of local trading environment and competitors ‘activities
A team leader
organizes energizing team briefings and ensures consistently high level of motivation
performs individual monthly and yearly performance assessment with all team members
shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up
leads all recruitment and induction of team and ensures successful coordination with hr department
leads by exemplarity, ensures good team spirit and translates chloe attitude of entreneurship, togetherness, excellence, creativity and positive impact
is an active member of store managers community: shares best practices, asks, provides support
An operations excellence supervisor
supervises impeccable boutique environment and teams grooming at any time of the day
proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment
ensures implementation of all guidelines related to store, boh management and sustainability
manages payroll, expenses and stock management
oversees compliance of established Richemont policies and standards
