Reference code: JR124412
Founded in Florence in 1860, Panerai began as a workshop dedicated to precision instruments, shaped early on by a decisive partnership with the Royal Italian Navy. Designing instruments and tool watches for extreme conditions forged a mindset rooted in performance, innovation, and purpose.
After joining the Richemont Group in 1997, Panerai gained international recognition for its distinctive DNA of Italian design and Swiss watchmaking expertise. Today, the Maison continues to create timepieces that push boundaries, translating its technical heritage into contemporary watchmaking for Modern Heroes—individuals driven by curiosity, courage, and the will to go further. We empower those who embrace challenges, value authenticity, and seek to leave a mark, together with a Maison that has never stopped evolving.
RESPONSIBILITIES:
Boutique Audit Performance
- Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
- On a daily basis ensure efficient execution of shipping repairs, receiving and transfer out of product, receiving all
- Communicate with audit team in order to submit all necessary paperwork on time (in collaboration with the boutique manager)
- Adhere to RNA audit practices: scan quality of watches, provide relevant ticket number, communicate with team
- Actively participate in daily/ monthly and annual product inventories and cycle counts for watches, accessories and straps to prepare and ensure a successful audit in partnership with the boutique manager
- Communicate with the supply chain team any requests for product replenishment
- Proactively check and ensure that all physical inventory is correctly reflected in the system
- Assist with special projects, as needed (i.e. price changes)
Management of Sales Force / My POS/ Client appointment app
- Be autonomous with all client facing tools / support with signing clients to sales team
- Assist with managing the calendar of events/ client experiences
- Work together with the Retail Manager to monitor updates/ provide regular feedback on efficiency of the tools
- Analyze the productivity and suggest feedback for improvements
After Sales and Customer Service Support
- Oversee all incoming and outgoing repairs
- Master SAP repair process and communicate efficiently to clients and Richemont colleagues
- Take images of all repairs before they are shipped/ handled by in house watchmaker, take photos when they return
- Communicate and work closely with in house watchmaker/ After Sales team on a daily basis
- Ensure 100% satisfaction for after sales clients and manage/ exceed client expectations
- Consistently and accurately, oversee that all client data has been entered into SAP by Sales Associate
- Appropriately resolve client issues/concerns and escalate as needed to management
Back of House Operations
- Organize storage of watches, warranty cards, accessories
- Ensure seamless selling ceremony for the team
- Organize and update on a regular basis back office area
- Assist in the merchandising and daily maintenance of displays and back-stock
- Review and order all relevant supplies for boutique operations (bi-weekly) in partnership with Boutique Manager logistic deliveries
- Review and report any store maintenance issues, coordinate with local contractors/ vendors in partnership with manager
Selling Support for Sales Floor
- Be on standby to support sales staff during client presentation
- Assist with hospitality during sales presentations
- Assist with invoicing of the sales and wrapping of the packaging in line with Panerai guidelines when all other sales associates are unable to assist
- Following managers direction if assistance is needed on the sales floor at any time
- Consider the importance/frequency in which these are performed when listing
QUALIFICATIONS
Education:
- College degree preferred but not necessary
Required experience:
- 2+ years previous experience in watches or high-value luxury product sales preferred
Technical skills / abilities:
- Strong understanding of Customer Service needs and customer priorities
- Excellent computer skills
- SAP exposure is a plus
Personal skills
- Additional language skills are a plus
- Excellent interpersonal and communication skills are required
- Strong understanding of Customer Service needs Strong attention to detail with the ability to manage multiple tasks
- Self-starter with team-player approach
- Must be available to work retail hours including nights and weekends simultaneously and with precision
Salary Range: $26-29 per hour
