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Deputy Boutique Manager

  • Commercial
  • Kuala Lumpur, MY
  • Permanent
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Reference code: JR124691

The story of Cartier is founded on curiosity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 10,000+ colleagues of more than 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity and innovation.

 

HOW WILL YOU MAKE AN IMPACT?

As an Ambassador of the Maison, he/she efficiently assists the Boutique Manager to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.

Boutique Operations & Administration

  • Is responsible for the back office and administration of the boutique

  • Ensures the execution and delivery in time of all boutique reports

  • Oversees the boutique expenses

  • Implements all brand and boutique policies, procedures and guidelines

Boutique Performance

  • Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve brand, boutique and category sales targets

  • Leads the implementation and monitoring of the action plans

  • Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets

  • Assists the Boutique Manager to monitors boutique KPIs

Team Management & People Development

  • Is responsible for of the integration and training of new comers

  • Ensures the day-to-day management, training, coaching and motivation of the boutique team

  • Monitors individual objectives

  • Under the supervision of the Boutique Manager, evaluates the individual performance and supports personal development and talent development

  • Ensures the day-to-day management of the After Sales team

Client Relationship & Portfolio Development

  • Assists the Boutique Manager to ensure a unique and high professional client service within the boutique

  • Assists the Boutique Manager to implement and monitor the ROI on CRM programs and actions

  • Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

  • Master’s degree + 4-6 years experience

  • Management and Sales experience a must

  • Managerial skills, people and results oriented, service focused, analytical and organization skills, versatility

  • Sales and product knowledge

  • Local language, fluent in English, 3rd language is a +

HOW DO WE KEEP YOU SMILING?

  • A great opportunity to be an integral contributor of a dynamic commercial team to pave the accelerated growth of Cartier Malaysia

  • Potential opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level

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OUR METIERS & PEOPLE

The Maison is home to many different métiers across our international community. Whatever your passion is, there is a place in the Maison for you to flourish and contribute to Cartier’s success.

VISIT OUR CAREERS WEBSITE