Reference code: JR124930
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
MAIN PURPOSE
We are looking for a Product Solution Engineer - EON Expert profile. This is a highly motivated, technically oriented individual who will be responsible for becoming the internal subject matter expert for EON capabilities/solutions and related technologies (including Data Model, event management, rule engine, DMS, DDP - Digital Product Passport repository).
The focus of this profile will be to configure, implement, and support the EON platform, translating business requirements for DPP and European compliance (ESPR, EUDR, etc.) into effective EON solutions, and ensuring seamless integration within our traceability ecosystem, complementing the Integration Solution Engineer.
KEY RESPONSIBILITIES
EON Solution Expertise:
Maintain expert-level knowledge of the EON platform, including its configuration, data structures, APIs, and limitations.
Rapidly develop deep expertise in EON Digital Product Passport platform and associated functionalities (e.g., TAR), staying abreast of new features and best practices.
Design solution-specific behaviors aligned with product standards.
Configuration & Implementation:
Configure, customize, and implement EON solutions to meet business requirements for Digital Product Passports and ESPR compliance.
Implement advanced configurations and setups.
Validate technical and functional scenarios.
Support upgrades, patches, and vendor releases.
Functional Requirement Translation:
Collaborate with business analysts to translate detailed Digital Product Passport and traceability requirements into technical specifications and solution designs for the EON platform.
Integration & Support:
Work closely with integration teams to ensure seamless data exchange between EON and other enterprise systems (e.g., SAP Material Traceability, PLM, MDM).
Assist Product Operations on complex solution issues, analyzing logs, traces, performance, and configuration issues.
Provide expert Root Cause Analysis (RCA) for solution-level incidents.
Testing & Validation:
Support and execute testing activities for EON functionalities, ensuring data accuracy, integrity, and compliance with regulatory standards.
Vendor & Ecosystem Collaboration:
Liaise with vendors (mainly Sirion) and follow their product evolution and roadmap.
Documentation & Training:
Create and maintain technical, solution-specific documentation and configuration guides.
Train internal teams on EON capabilities and boundaries.
REQUIRED SKILLS AND EXPERIENCE
Required Qualifications:
Education: Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field.
Experience: 1-3 years of experience in IT solution implementation, configuration, or support.
Technical Skills: Foundational understanding of cloud-based platforms, APIs (REST), and data formats (JSON, XML). Basic knowledge of data modelling concepts.
Functional & Business Acumen: Strong interest in product traceability, sustainability, and European compliance regulations (especially ESPR and Digital Product Passports).
Soft Skills: Exceptional learning agility, proactive problem-solver, strong communication skills, highly motivated, and results-oriented.
Preferred Qualifications:
Exposure to any Digital Product Passport solution or similar product data management platforms.
Basic programming or integrations related technical skills
