Reference code: JR125892
Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
MAIN PURPOSE
As a Senior Sales Associate, you have to achieve sales in line with the ambitions of the Manufacture and ensure that every Customer has an exceptional and unique experience in your Boutique, by providing the highest standards of Service.
KEY RESPONSIBILITIES
Sales & turnover
- To achieve the Boutique monthly and annual sales turnover, in line with Maison Commercial and sales Strategy
Customer Service Excellence
- To represent the highest standards and promote Maison’ name and image inside and outside the Boutique
- To “WOW” your Customer with an unexpected, audacious and incredible experience!
- To ensure a constantly perfect personal appearance
- To welcome the Customer, in the Boutique, over the phone by e-mail or mail, according to Maison’ guidance and standards
- To gain qualitative Customer data and improve the Boutique Customer portfolio
- To develop Customer loyalty through excellent Service and Treatment
Visual Merchandising
- To respect and ensure the highest standards of the displays and furnishing in line with the Manufacture guidance
- To ensure a constant Boutique cleanliness and tidiness
Boutique Operations
- To take part actively in Team meetings, contest, events, annual inventory counts and all daily operations as required
- To assist fellow Ambassadors during a sale such as with customer service, gift-wrapping, conveying pieces from the stock
- To perform any selectivity entrusted task by the Boutique Manager or Assistant Boutique Manager such as re-stocking, display maintenance, sales accessories follow-up and maintenance
- To respect, apply and promote Security rules and mindset
- To report key information to Maison’ knowledge of information systems
PROFILE
- Strong Achievement, Curiosity, Hardworking nature and Empathy
- First professional experience preferably gained in Retail
- At least experienced 5 years in luxury field
- An organized person with an excellent attention to detail and high Customer Treatment standards
- A team player with excellent interpersonal skills and multi-tasking ability
- Computer Literate
- Knowledge of Product (Luxury Goods)
- High level Communication Skills
