Reference code: JR123520
Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
MAIN PURPOSE
The Boutique Manager is responsible for the overall management and successful operation of a luxury retail boutique. This includes driving sales performance, ensuring exceptional customer service, managing inventory, maintaining visual merchandising standards, and leading, motivating, and developing the boutique team. The Boutique Manager acts as a brand ambassador, upholding Montblanc Maison's image and values while ensuring a premium client experience.
KEY RESPONSIBILITIES
Sales and Business Performance:
Maximize turnover and profitability development of the boutique.
Develop and implement strategies to achieve and exceed sales targets and KPI's (Key Performance Indicators).
Analyze sales data, market trends, and competitor activities to identify opportunities and challenges.
Manage the boutique budget, control operational costs, and maximize profitability.
Drive clienteling initiatives to build strong customer relationships, foster loyalty, and increase repeat business.
Ensure effective use of CRM tools to track client preferences and purchase history.
Client Experience and Service Excellence:
Ensure the highest standards of customer service are consistently delivered by all team members, reflecting the luxury nature of the Montblanc maison.
Handle customer complaints and issues promptly and professionally, ensuring satisfactory resolution.
Cultivate a welcoming and exclusive atmosphere within the boutique.
Act as a brand ambassador, embodying the Montblanc maison's values and image.
Team Leadership and Development:
Recruit, onboard, train and develop a high-performing sales team.
Set individual targets and manage team deficits, implement the Group/Maison people management cycle, provide constructive feedback and set clear KPI’s objectives.
Inspire the team to achieve individual and collective goals.
Foster a positive, transparent and collaborative work environment.
Manage staff scheduling, attendance, and adherence to company policies.
Operations and Inventory management:
Ambassador for all requests related to the boutique.
Oversee all daily boutique operations, ensuring efficiency and compliance with Montblanc and Richemont policies and procedures.
Manage inventory levels, conduct regular stock counts, and minimize shrinkage.
Proper execution and timely delivery of boutique reports.
Proper maintenance in the boutique, ensure the boutique is clean, well-maintained, and secure.
Execution of promotion, incentives on boutique level, and implement and maintain visual merchandising standards in line with brand guidelines (collaboration with VM Manager)
Ensure proper handling, storage, and display of merchandise.
Manage point-of-sale (POS) systems and ensure accurate transaction processing.
Group and Maison Compliance:
Boutique fiscal audits, Cycle counts, Annual stock count, After Sales/Customer Service procedures, AML and local customer regulations and processes.
Oversee and minimize the risks of workplace incidents and compliance issues.
Streamline operations and improve efficiencies for overall client experiences.
Incorporate a strong culture of compliance within the team and in all operational streams.
Ensure adequate proximity of the team to all internal and external compliance factors.
Brand Representation and Communication:
Ensure consistent brand messaging and image presentation within the boutique.
Communicate effectively with corporate office, management, and other departments.
Stay informed about new product launches, brand campaigns, and industry trends.
BOUTIQUE MANAGER ENSURES:
In coordination with with Country Manager
Definition of Sales Target and KPI’s objectives for the boutique.
Definition, support and realizations of marketing activities in the boutique (commercial).
Develop a merchandising concept.
In coordination with Visual Merchandising Manager
Excellence at POS at all times and control the quality of displays.
Adherence to appropriate display and product guidelines at all times.
In coordination with Sales Trainer
Coaching of the boutique teams.
Monitor self-learning progress of the team.
In coordination with Sales and Operation Manager
Ensuring the sufficient stock level on best sellers.
Monitor and analyze boutique model stock and define category clusters.
Qualifications:
Education: Bachelor's degree in Business Administration, Marketing, Retail Management or a related field is preferred.
Experience: Minimum of 8 years (+) of experience in luxury retail management, with a proven track record of achieving sales targets and leading a team. Hospitality background is welcomed.
Skills and Competencies:
Leadership: Strong leadership and team management skills, with the ability to inspire and motivate.
Sales Acumen: Proven ability to drive sales, understand market dynamics and implement effective sales strategies.
Agilities : People, Change, Mental and Results.
Customer Focus: Exceptional customer service skills and with a deep understanding of luxury client expectations.
Organizational Skills: Strong organizational, planning and time management abilities.
Problem-Solving: Ability to analyze situations, make sound decisions and resolve issues effectively.
Financial Acumen: Understanding of retail KPI's, budgeting and profit management.
Tech-Savvy: Proficiency with POS systems (SAP is preferred) , standard Microsoft office applications.
