Reference code: JR126359
We are makers. Thinkers. Strategists. Storytellers. For over 150 years, we’ve been shaped by tradition, powered by progress, and driven by people. Join us as we celebrate the legacy of craftsmanship and the future of watchmaking, where every tick resonates with the heartbeat of time itself. Wherever your path started, we care where you want to go. Whether in Schaffhausen or somewhere else in the world, engineer your next step with us.
THE MISSION
As an IWC Client Advisor, you will be responsible for delivering stellar client experience and for achieving personal and boutique sales targets. You need to act as an ambassador of IWC at all times with client satisfaction being your utmost goal.
HOW WILL YOU MAKE AN IMPACT?
Hosting clients and other stakeholders with the ability to provide personalized customer experience
Identify and/or create sales opportunities inside and outside boutique environment
Find ever new and creative means to exceed client’s expectations
Establish strong personal relationships with clients, increasing and maintaining the client database by applying IWC’s respective guidelines
Engage in CRM activities such as prospect follow-up on a daily basis
Handle customer service requests and respective processes
Know IWC’s history, products and partnerships as well as the watch industry
Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients
Organize and execute all operational tasks in detail and with care
Maintain the boutique according to global IWC visual merchandising standards
Adhere and fully compliant to all Harrods Policies & Procedures, alongside our own IWC/Richemont UK
Handling, booking-in, following up, full and clear communication for all Customer Service and Repairs, complaints, and feedback
Working with, and alongside, our other Richemont Maisons – to support optimum performance of all our Group Maisons
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
High emotional intelligence and general education
Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour
Result-oriented and driven
Strong selling skills
Able to adapt approach individually to respective client
Open and outgoing personality
Creative, curious and versatile
Team player with good interpersonal competences and empathetic
Excellent communicator with ability to develop strong networks
A professional background in Sales or Hospitality is preferred
Passion for horology and fine jewellery