Reference code: JR127222
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
PURPOSE
We manufacture timepieces to last for generations. To this end, the service of timepieces is a critical part of the value chain we offer to our customers. Boutique Service Watchmaker of A. Lange & Söhne is entrusted to perform complete service of Lange’s standard movements and watch cases in Boutique Geneva while achieving the best-in-class diagnosis and interventions.
As a member of Lange watchmakers, they also participate in brand’s regional events, demonstrate their watchmaking skills and knowledge in front of an audience. They work closely with the Boutique team and are responsible for daily maintenance of the watchmaker’s workshop. Reporting to Richemont Regional Customer Service and working within the Lange community, they will uphold the legacy of top-notch excellence that defines the brand.
This is an exciting opportunity to become a key team member at our brand-new Flagship Boutique, set to open its doors in early 2027. In this pivotal role, you will play an integral part in shaping the success and experience of our newest, prestigious location from day one.
KEY RESPONSIBILITIES
BOUTIQUE SERVICES
- Perform complete services following A. Lange & Söhne technical and quality standards.
- Carry out authorized overhaul and repair interventions of standard calibers including:
- Complete Service with disassembly and assembly of movement
- Regulation of the movement
- Encasing the watch
- Independent error analysis and troubleshooting
- Watch case polishing (including laser welding)
- Provide clear, concise service explanation and immediate diagnosis to the boutique teams.
- Speaking directly with clients in the boutique does not fall within the main scope of a Boutique Service Watchmaker’s responsibilities.
- Execute on-the-spot strap, bracelet and buckle exchanges
CUSTOMER SERVICE OPERATIONS
- Responsible for ensuring the boutique workshop adheres to health and safety regulations and audit readiness.
- Manage workshop tools and spare parts inventory according to brand and Group standards.
- Maintain accurate customer service data in SAP and internal manufacturing system.
- Discuss solutions to client complaints and recurring issues with the boutique team. Provide timely and quality reports to the ALS Deputy Director Manufactory to prevent future incidents.
BRAND REPRESENTATION
- Represent and promote the brand at regional events, showcasing Lange watchmaking skills and sharing insights about Lange’s craftsmanship.
- Maintain a professional appearance and friendly, courteous behavior aligned with Lange Retail Manual at boutiques and events.
CONTINUOUS LEARNING AND IMPROVEMENT
- Stay up to date with technical upgrades, new products and service policy changes.
- Build strong relationships with the boutique team. Act flexibly to support their client’s needs and boutique operations.
YOUR PROFILE
Technical skills:
- Completed vocational training and above-average technical watchmaking skills in the field of production, assembly and regulation of mechanical watches
- Experience in case refurbishment/polishing is a plus (commitment to learning these skills before starting work at the boutique is required, dedicated training will be provided)
- Technical understanding
- Fluency in English, Fluency in French is a plus
- Ability to learn and work with systems (e.g. SAP, ERP system) accurately and efficiently
Personal skills:
- Highly motivated with a strong sense of responsibility and independence
- Proactive, sociable and positive attitude towards colleagues and clients; a team player.
- Empathy and communication skills to conduct engaging conversations with end clients at ease
- Patience and perseverance, analytical and solution-oriented thinking
- Self-awareness and flexibility
- Presentation skills to deliver watchmaking workshops and conduct caliber assembly demonstration in front of clients
- Culturally aware and adaptive
- Organized and efficient for day-to-day operations
