Reference code: JR127887
HOW YOU WILL MAKE AN IMPACT
In this role, you will lead the digital projects defined in the regional digital roadmap. Ranging client experience, web and social integration projects, and retail digital solutions, you will manage from conception to development and go live.
Reporting into the Regional Commercial & Business Development team, you will work alongside global and regional digital, technology team, as well as market commercial teams to evaluate and implement solutions that puts staff empowerment and client centricity at the centre of all decisions.
Your key responsibilities include:
Digital Roadmap & Project Management
Under the guidance of leaders, define and drive regional digital roadmap aligned with business group and maison’s objectives at a regional level.
Lead digital projects across multiple markets applying appropriate project management methodologies (e.g., Agile, Scrum, Waterfall, Hybrid) to ensure efficient execution, timely delivery, and adherence to scope and budget.
Translate collective business requirements into actionable, scalable digital solutions that deliver measurable value.
Close partnership with business stakeholders across markets to design requirements and deploy digital solutions/tools most suited for the respective market needs.
Serve as a primary point of contact to consolidate feedback from cross-functional teams to ensure alignment of project priorities and ensure seamless execution of digital initiatives.
Proactively manage risks, dependencies, and stakeholder communications.
Strategically identify opportunities (referencing market trends, and emerging technologies) to enhance the client/staff journey and boost efficiency through digital tools.
Ownership and strategic management of local and global governance of digital products.
Digital Tools & Solutions Development
Design, build, and implement solutions by leveraging existing software and platforms available within the Group, ensuring strategic objectives and user needs are met, as well as scalability.
Drive pilot incubation efforts to experience with new or scalable ideas, validate impact on business, and accelerate innovation/enhancement.
Manage backlog and consolidate troubleshooting/requests for improvement.
Collaborate with internal teams and agencies to ensure quality assurance and compliance with brand standards.
User Training & Digital Enablement
Act as a bridge between technical teams and business users to ensure clarity and usability.
Create practical user guides and FAQ to support stakeholder groups in navigating the tools and processes.
Champion a culture of digital excellence by driving continuous learning, enabling knowledge sharing across teams/markets.
YOUR PROFILE/KEY SKILLS
Bachelor’s degree in software or web development, Information Technology, Digital Transformation, or an equivalent discipline.
Master's degree/relevant certifications in PMP/CSM/Agile, is a significant advantage.
5 – 7 years of experience in building and managing digital solutions, ideally within luxury retail or premium beauty industries.
Proficiency in web development technologies, including HTML, CSS, and JavaScript.
Familiarity with web standards, accessibility guidelines, and responsive design principles.
Experience in building digital solutions using low-code/no-code platforms, for instance, PowerApps + Power Automate, or similar development tools.
Demonstrated expertise in managing complex, multi-market projects, with strong cross-functional coordination skills that drive collaboration across diverse teams.
Proven experience operating effectively within a matrix organization and adept at navigating ambiguous environments.
Possesses excellent project and stakeholder management skills, demonstrating a structured and solution-oriented approach.
Strong knowledge of CRM systems, website optimization, social media integration and digital retail solutions.
Proficiency in project management tools (e.g. Asana, Monday.com, etc.).
Highly effective communicator with strong interpersonal skills. Proven capacity to effectively manage risks, dependencies, and stakeholder expectations.
