Reference code: JR127915
Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
Client Data Management/ Prospecting Strategy & Recruitment
- Maintain accurate and up to date client profiles.
- Ensure accurate and high-quality client data capture in View
- Support the team in actively recruiting new prospects through walk-ins, referrals, and client networks
- Ensure each sales associate actively contributes to prospect acquisition targets
- Monitor and drive consistent prospect database growth
Appointment (Rendezvous) Management
- Coordinate and manage client appointments for product discovery, high value sales and events
- Ensure each sales associate contributes to weekly appointment targets
- Maintain an organized appointment calendar to optimize boutique traffic
Conversion & Client Journey
- Support the team in achieving a targeted conversion rate from appointments to sale
- Assist in preparing clients before visits (preferences, selection, communication)
- Ensure structured post-appointment follow up to maximize sales and retention
CRM Operations & Campaign Support
- Maintain accurate client profiles, ensuring data completeness and quality
- Support execution of CRM activities such as client outreaches, events and launches
- Track participation and engagement
Performance Tracking & Reporting
- Monitor and report on: Prospect Recruitment; Number of appointments; Show up rate; Conversion rate as specified by CRM department
- Provide insights to improve boutique performance
Team Support & CRM Discipline
- Encourage consistent CRM usage and clienteling practices
- Support onboarding and guidance on CRM best practices
- Act as a point of reference for CRM related activities
