Reference code: JR127992
HOW WILL YOU MAKE AN IMPACT?
As the Commercial Director, your main mission is to lead the commercial strategy of Cartier in the Kingdom of Saudi Arabia, leading our internal and external partnership network, manage sales forecasts and set mid and long-term sales strategies in line with Maison’s ambition. You will manage sales force to achieve sales and profit goals and will lead the performance, profitability, growth and optimization of the network in line with the Maison’s and the market’s strategy. As the Commercial Director, you will also build on the Maison’s local initiatives across Retail, Specialist Retail, Prestige, and e-Commerce.
Reporting to the Managing Director and as part of the KSA Executive Committee, you will be responsible for the following:
Strategy and Business Development
- Build the commercial part of the market’s strategic 3-year-plan in collaboration with the Managing Director.
- Contribute to the Network Development strategy to leverage relevant business opportunities across the market (Real Estate, Boutique projects).
- Contribute to the branding plan by developing ideas for communications and PR to elevate brand perception amongst existing and new potential clients, while creating a consistent brand message across all channels.
- Lead the development of the high-end business across the Kingdom of Saudi Arabia.
- Define and implement the local high-end strategy integrating Prestige community development, relevant high-end stock representation, VIP client development and branding initiatives in cooperation with Marketing, Communication and Client teams.
- Act as a local expert by developing a deep understanding of the competitive landscape, surrounding community and important events, trends, etc.
Commercial Performance
- Set realistic and ambitious sales targets.
- Analyze market KPIs and identify priority actions to achieve targets and business growth.
- Monitor the network’s P&L (Boutiques’ profitability).
- Support the regional merchandising team by communicating the opportunities and needs of the Cartier brand in the market.
Network Development and Performance Management
- In collaboration with the Managing Director and Regional Real Estate Director, lead negotiations with current landlords and with future projects.
- Lead the New Projects’ brief, obtain necessary validations and overview the design process for all new boutiques and point of sale.
- Ensure that retail sales targets are achieved In line with the Maison’s and the market’s global strategy.
- Set Boutique sales targets after consultation of other local departments.
- Ensure the monitoring and follow up of the Boutiques’ Commercial Action Plans.
- Manage watch specialists from researching performance metrics and ensuring market compliance.
- Drive the Boutique & POS Operations Excellence through implementation of appropriate policies, procedures and tools and a strong compliance mindset.
- Ensure that the Maison’s standards in terms of client experience (Satisfaction Barometer) are respected and known throughout the network.
Client Strategy & Development
- Contribute to the overall Client strategy by infusing client-centric mindset amongst all the Commercial teams with the priority objective of improving client satisfaction, loyalty & recruitment.
- In coordination with the Client Department, ensure development of relevant Boutique clienteling initiatives, CRM capabilities and implementation of client portfolio management across entire network.
- Represent Cartier as an Ambassador of the Maison and the market during international and local events and with VIP clients.
External Retail Partnership
- Lead the retailization of the watch POS network to elevate commercial performance and provide a consistent message with Retail.
- Enhance retail partnerships through key account management.
- Explore new business opportunities to accelerate the Maison growth and leadership in Market.
Omni-channel- Digital Retail ecosystem
- Ensure a seamless Omni-channel approach leveraging Cartier digital & e-commerce environment to elevate user experience.
- In Collaboration with regional team, build a strategy to develop e-Commerce in Market.
- Contribute to identify opportunities with relevant stakeholders to enhance e-Commerce client experience, notably through delivery lead time reductions and optimization of digital media investment.
- Oversee the e-commerce hub and ensure optimization of KPIs related to quality of service.
Talent Management & Development
- Develop, retain, and attract a high-performing teams in office and Boutiques.
- Share vision, strategy, and values of the Maison to engage and motivate all teams around them.
- Actively participate in succession planning for all commercial teams.
WHAT ARE WE LOOKING FOR
- Minimum of 15+ years of commercial / client-facing experience in a multinational organisation with a master’s degree in business administration or equivalent
- Retail Acumen
- Strategic Thinking
- Data Driven supported by a rounded commercial awareness
- Digital mindset
- Experience in working transversally with all key functions in a market/HQ
- Demonstrated the ability to deal with ambiguity
- Ability to navigate in complex international environments
- Flexibility to adapt quickly to changing circumstances
- Excellent communication skills and interpersonal skills with the ability to interact/collaborate within a team.
- Ability to navigate in complex international environments.
- Fluent preferably in multiple languages with spoken and written English and Arabic mandatory (additional language skills are a plus).
WHAT DO WE OFFER
At Cartier, you will be part of a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive.
We empower individual talents, united by a shared commitment to excellence, inspired by the world's diverse cultures, to respect and enrich our unique heritage. We believe that different perspectives fuel innovation and drive us to create exceptional experiences.
We offer an energizing environment for career growth and the opportunity to contribute your individual vision to a legacy of creativity.
We celebrate every achievement, big or small, fostering meaningful connections through gratitude and mutual support, nurturing a sense of belonging.
Join us at Cartier, a place like no other, forever moving forward.
