Reference code: JR128005
Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
COACHING AND TRAINING
Sales methodologies
Role-playing
Onboarding
Mentorship
Performance improvement plans
DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION
Implement service & retail education plans aligned with business priorities
Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
Pilots & monitors Retail Education's Efficiency
TRANSMITS, MEASURE & EMPOWER
Designs & implements appropriate learning solutions for Retail Signature
Delivers & transmits Education Contents
Provides personalized follow-up & coaching on the spot
Animates learning communities with passion
ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE
Fosters empathy and credibility
Promote and develop the boutique teams in: Knows customer profiles & transmits retail signature
It continually elevates skills of expert boutique teams to create memorable experiences tailored to brand specificities under a Client Centricity framework.
Key responsibility 1:
LEARNING & DEVELOPMENT
Implement and measure training and coaching strategies in an omni channel environment to maximize sales.
Develop a deep understanding of the boutique´s team' skills and needs to set and implement short, mid, and long-term training action plans to exceed sales targets, improving the sales and service skills of the boutique teams.
Coaching on the spot: in charge and responsible for the carry out of the Retail Signature coaching and provide the KPI´s evaluation report.
Drive boutique performance, including but not limited to Category performances.
Train & develop the talent of boutique team by carry out Coaching on the spot.
Evaluate performance of boutique team according to KPI´s & Brand standards (Retail Signature)
Refresh coaching before events take place.
Identify & exploit existing /new opportunities for Montblanc in terms of training.
Key responsibility 2:
LEADERSHIP
Enhance client knowledge through Retail Signature to connect and engage with visitors, prospects and clients.
- Train the boutique team to improve data capture (visitors, prospects, clients).
- Promote the use of clienteling and continuous education tools to improve the sales and service skills
- Coaching on, program and curate exceptional experience to connect & engage with client.
- Partner with corporate office to leverage the BTQ as an experience center, through Maison related animations (ex. art & Culture animations) and Client special events.
- Inspire the team.
- Act as an inclusive leader – ensure every team member is respected and has a voice.
- Engage teams and regular communicate about maison's vision, strategy & common business goals
- Energize and animate through the year.
Attract & develop a high-performing team.
Actively source candidates & maintain a pool of talents through candidates.
Partner with Managing Director, Retail Manager, KAM and Regional Training Manager to define a development journey for each employee of the Boutiques (internal and external as a priority)
Provide regular feedback and coaching on the spot.
Ensure all new team members have structured on-boarding and define development journeys related to Maison-DNA topics & Career paths.
Act as a brand ambassador towards the team.
Embrace the true value of the Maison DNA and Values and Lead by example.
Uphold boutique image
Partner with the correspondant areas related brand image (ex. Grooming guideline, VM guidelines, Board etc..).
Partner with corporate teams to ensure that the boutique meets Montblanc standards through regular maintenance and image topics.
