Reference code: JR128066
HOW WILL YOU MAKE AN IMPACT?
1) CLIENT ADVISORS PERFORMANCE ANIMATION
- Set and communicate individual monthly Client Advisor Sales Targets
- Schedule and prepare Monthly 1:1 meetings with each Client Advisor to communicate on achievements and address areas for improvement
- Schedule, prepare and track Monthly Chez Cartier Conversations with each Client Advisor to observe interactions with clients and deliver on-the-spot coaching.
2) TEAM LEADERSHIP
- Team Culture: cultivate excellence, continuous improvement, empowerment, celebrate successes and ensure team well-being.
- Floor Leadership: schedule and maintain regular Floor Leadership duties to be close to the team and clients
- Team Management: recruit, develop and inspire a high-performing client-centric team
Team Development: identify team skills, define learning development priorities and ensure relevant training is scheduled and completed
- Promote Chez Cartier principles
- Lead and coach Sales Managers & Operations Manager, and High Jewellery Sales Experts when applicable.
3) BRAND IMAGE & AMBASSADORSHIP
- Ensure boutique meets standards for brand image by impeccable displays and boutique maintenance
- Drive excellence for boutique team wardrobe & grooming standards
- Ensure boutique hospitality standards and communicated and implemented
4) CLIENT ENGAGEMENT
- Monitor and promote relevant client data capture by each Client Advisor
- Ensure highest level of CS client satisfaction and promote opportunities for CS to Sales conversion.
- Oversee definition of client engagement plans with each Client Advisor and ensure clienteling activities are completed
- Ensure timely follow-up and appropriate assignment of all client complaints
