Reference code: JR128203
The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.
For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.
Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.
We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.
That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.
We are seeking a dynamic and passionate Deputy Boutique Manager to join the Chloe Harrods Boutique. Reporting directly to the Boutique Manager, you will play a pivotal role in driving sales, fostering an exceptional client experience, and developing a high-performing sales team. This is an exciting opportunity for a leader who embodies the Chloé spirit and is dedicated to operational excellence and brand ambassadorship.
Please note, this is a fixed term position ending 31st March 2027.
HOW WILL YOU MAKE AN IMPACT?
Driving Business Performance:
- Motivating and coaching the team to consistently achieve and exceed monthly and weekly sales targets.
- Assisting in the development and monitoring of key performance indicators (KPIs) such as turnover, average basket size, cross-selling, and product knowledge.
Team Leadership & Development:
- Providing continuous on-the-floor coaching, offering regular, constructive feedback to enhance individual and team performance.
- Validating staff rotas to ensure optimal boutique coverage and efficiency.
- Leading by example, supervising sales activities, and conducting daily morning briefs and workshops.
- Supporting the Boutique Manager in delivering Chloé Moments and other essential training programs.
Elevating Client Experience:
- Overseeing the management of Stylist client books and the customer database to nurture lasting relationships.
- Reinforcing client loyalty through consistent follow-up and targeted call campaigns.
- Confidently handling and resolving client issues, ensuring a seamless and luxurious experience.
Operational Excellence:
- Ensuring strict adherence to Richemont and Maison processes and procedures.
- Monitoring inventory levels and supporting the stock team with various stock management tasks.
- Compiling accurate daily reports to maintain clear communication and operational oversight.
Brand Ambassadorship & Market Insight:
- Maintaining an exceptional level of product and collection knowledge, offering inspiring and creative advice to clients.
- Embodying the Chloé grooming and attitude guidelines, reflecting the Maison's elegance and spirit daily.
- Staying abreast of market trends within the luxury retail sector and competitor activities.
HOW DO WE KEEP YOU SMILING?
As a significant member of the Chloe community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- After your application has been selected, our recruitment team will reach out to you to conduct an introductory call
- 1st Stage Stage – Interview with the Boutique Manager
- 2nd Stage – Interview with Country Manager / HR Manager
