Reference code: JR128768
The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering.
For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences. Our founder's forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women.
Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.
We take pride in receiving B Corp certification. As we mark this new stage, reinventing how we do business, we hope to inspire other organisations.
That’s why we are building teams who are committed to our mission. We want to share this approach within the company and with our community at large.
KEY RESPONSIBILITIES
Implementation of missions and objectives related to retail operation, including BTQ daily operation, general administration, etc.
Key responsibility 1 Retail Operations Management
- Monitor Boutique operations plans and monitor all department store promotion arrangements, prepare related documents and follow-up the implementation, data collection and report analysis
- Coordinate with other Departments for stock allocation, consignment allocation and rotation among BTQs to optimize selling opportunities
- Coordinate with CRS / Communication departments for event / program operation arrangement in boutiques
- Assist in administering projects that come under the responsibility of the retail operations department, including managing schedules, generating reports related to sales activities and revenue data
- Be one of the contact windows between the frontline and back office on daily administration follow up
- To monitor the boutique activities and manage sales statistics and KPIs of retail team in order to achieve the given sales target.
- To coordinate with cross function departments for boutique operational related issues.
- Assist in onboarding training for boutique staff regarding operational procedures, systems, and policies.
Key responsibility 2 Sales Report Preparation & Consolidation
- Prepare weekly / monthly sales report to monitor sales trend, regarding quantity and value of finished product and client profile.
- Update monthly sales report with further analysis to prepare for BTQ retail meeting.
- Collect market information / floor information of department stores for future analysis
Key responsibility 3 – Boutique Compliance
- Align and monitor daily operations according to Operation Manual to ensure compliance
- Drive the changes and ensure adoption of new tools and service / operations.
- Ensure all boutiques policies, procedures and guidelines are at the same level.
- Monitor compliance risks and escalate issues when necessary.
Key responsibility 4 – After Sales Management
- Act as a coordination window for after-sales and client-related operational issues between boutiques, CS, finance, and other relevant departments.
- Monitor and follow up on after-sales cases, including repairs, returns, exchanges, and client complaints, to ensure proper handling and timely resolution.
- Act as a key user to support and train boutique on CS system processes.
