Reference code: JR128984
Dans l'univers de la Maison, nos collaborateurs de tous horizons partagent avec passion un but commun : la quête permanente de l'excellence portée par les compétences et l'engagement exceptionnels des femmes et des hommes qui travaillent dans notre Manufacture. Maison de connaisseurs en Haute Horlogerie, Vacheron Constantin n'a jamais cessé, au cours de ses plus de 269 ans d'histoire, de se créer, de s'enrichir et de se réinventer.
Be One Of Not Many
At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
Boutique Director
Vacheron | Las Vegas
Reports to: Commercial Director
Role Overview
The Vacheron Constantin Boutique Director is an Ambassador of the Maison, responsible of the development and optimization of the boutique operations by leading and motivating the boutique team to drive sales performance and ensure outstanding client service, while maximizing sales and profit potential of the boutique.
Responsibilities
Boutique Performance & Sales Achievement:
- Consistently achieve sales results, monitor KPI’s, and maximize profits of the boutique
- Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
- Develop local clientele for Vacheron Constantin Las Vegas Boutique and have a deep understanding of the client profiles
- Evolve high-value sales, with a focus on cultivating new local clientelle
- Provide expert product knowledge and Maison history
Customer Service/ Customer Relation Management :
- Maintain consistent, uncompromising high standards of cleanliness, presentation and customer service
- Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives
- Acts as an ambassador for the Maison, builds direct contact with VICs, continue to grow the CRM database and ensuring a high
- Partnering with Management to develop a team plan for clients and prospects.
- Appropriately resolve client issues/concerns and escalate as needed to Management
Marketing and Events:
- Initiate and participate in regular PR events to promote and enhance the boutique presence with existing and new clientele
- Assist in planning and execution of marketing activities
- Represent the brand as a Brand Ambassador wen attending meetings, events and other work- related functions
- Work collaboratively with the CRM department to enhance CRM outreach, maximize ROI through events and follow up opportunities, with the objective to grow the local database
Team Management & People Development:
- Coach, train, motivate and lead by example with a high degree of professionalism
- Drive performance, ensures people development (regular KPI follow up with team, one-to-one meetings, training & development plans)
- Develop a positive relationship with the team and conduct motivational daily briefings
- Partner with Commercial Director and Training Manager to identify and implement optimal training opportunities
Boutique Reporting:
- Oversee and prepare weekly, monthly and annual reports and provide strategic analysis/ action plans for the Boutique to achieve and surpass goals and objectives
- Prepare regularly a customer analysis report, sharing insights of local trends
- Staff commission report
- Customer analysis report and manage NPS survey
- Any other adhoc reports assigned by management
Boutique Operations:
- Manage all functions of Operations in line with the Maison’s Policy and Procedure, Maintain strong partnership with Richemont North America Finance, Audit & Security teams, while maintaining all guidelines and expectations.
- Manage T&E and all Boutique expenses, Repair & Maintenance Budgets for a monthly communication with New York to land on budget at the end of the fiscal year plus all process payment.
- Confident and comfortable to independently handle all issues that may arise (staff and client facing)
- Establish a strong brand presence and awareness, implement outstanding customer service, develop and retain talent, lead CRM strategies for higher ROI, and strong visual merchandising.
Qualifications
- College degree preferred
- 5+ years previous experience in management role (watches or high-value luxury product preferred)
- Strong understanding of Customer Service needs and customer priorities.
- Knowledge of the local market
- Excellent computer skills
- SAP exposure is a plus.
- Additional language skills are a plus
- Excellent interpersonal and communication skills are required
- Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
- Self-starter with team-player approach
- Must be available to work retail hours including nights and weekends
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $135K to $150K
Salary will be determined based on relevant skills and experience.
