Reference code: JR129439
Dans l'univers de la Maison, nos collaborateurs de tous horizons partagent avec passion un but commun : la quête permanente de l'excellence portée par les compétences et l'engagement exceptionnels des femmes et des hommes qui travaillent dans notre Manufacture. Maison de connaisseurs en Haute Horlogerie, Vacheron Constantin n'a jamais cessé, au cours de ses plus de 269 ans d'histoire, de se créer, de s'enrichir et de se réinventer.
Be One Of Not Many
FOR THOSE WHO SEEK EXCELLENCE
Join a community of dedicated professionals where excellence is both a given and a never-ending quest. Play your part in driving our collective success.
YOUR ROLE
The Retail Excellence & Operations Coordinator will play a crucial support role in ensuring the smooth and efficient functioning of sales administration and retail operations. This position involves assisting with stock management and coordination, reporting, and the implementation of various retail and clienteling initiatives.
PLAYING YOUR PART
1. Supporting Sales Administration & Merchandising (30%)
- Be the point of contact for stakeholders (HQ, internal boutiques, partners) regarding sales tracking, replenishment, and merchandising topics.
- Support the Commercial team in gathering data and preparing proposals for product allocation and target assortments per door, ensuring alignment with business indicators, guidelines, and deadlines.
- Process orders in SAP and Libra, ensuring accurate data entry, shipment follow-up, and timely delivery to boutiques and retailers.
- Monitor and track stock transfers, back orders, consignments, buybacks, and returns, and communicate updates to relevant stakeholders.
- Assist in ensuring compliance with pricing guidelines and audit requirements. Support the implementation of commercial incentives.
- Assist in coordinating market allocation committees with POS, including managing shared files for requests and deposits.
- Compile data and prepare preliminary analyses on stock levels/balancing and assortments for review.
- Process stock requests and facilitate communication with the HQ commercial team.
- Utilize SAP, Booster, and other relevant systems for daily operations and data entry.
2. Assisting with Business & Performance Analysis and Reporting (30%)
- Generate regular and ad hoc reports on business performance (sell-in, sell-out, stock, KPIs, etc.) using existing templates and tools.
- Support the development and maintenance of automated dashboards and reporting tools using SAP/Booster/Looker.
- Assist in gathering data and preparing analyses to support insights and recommendations for commercial and retail strategies.
- Provide support for business planning activities (e.g., preparing materials for W&W presentations, Strategic Plan presentations, product launch toolboxes) and monthly performance reviews.
- Prepare and distribute ad hoc reports or data extracts to POS to assist them in monitoring performance and achieving targets.
3. Supporting Retail Tools, CRM & Client Treatment (30%)
- Support the implementation of retail tools, assist in training teams, and help monitor their performance.
- Assist in managing clienteling tools, apps, and dashboards, including sharing updates with POS, collecting feedback, and supporting staff training and onboarding.
- Assist in gathering data to generate customer insights and support initiatives to foster a client-centric mindset.
- Support the clienteling taskforce by coordinating meetings, preparing materials, and tracking follow-up routines for clienteling tools (gifting, client treatments, etc).
- Assist in tracking and reporting on client-related budgets for various client segments and support the coordination of tailor-made journeys for VICs.
- Provide logistical and administrative support for high-profile client events and experiences.
4. Contributing to Customer Service Excellence (10%)
- Act as a point of contact for CS-related topics, facilitating communication between boutiques and HQ and escalating complex issues as needed.
- Assist in the implementation and monitoring of customer service initiatives and campaigns, tracking progress towards market CS targets.
- Provide support for the resolution of client service cases and assist in tracking NPS data to identify areas for improvement.
- Assist in training boutique staff on the CS policy of the Maison and support the onboarding of newcomers.
WHAT WILL MAKE YOU SUCCESSFUL?
- 1-2 years of experience in a support role within retail operations, sales administration, merchandising, or a similar analytical and coordination function. Experience in the luxury retail sector would be a significant advantage.
- Solid grasp of retail processes, including sales, stock management, merchandising, and customer service.
- Proficiency in SAP for order processing, stock management, and data entry.
- Strong command of Microsoft Excel for data compilation, analysis, and report generation. Experience with business intelligence tools.
- Familiarity with CRM systems and clienteling applications is a strong plus.
- Ability to manage multiple tasks, priorities, and deadlines effectively, ensuring smooth operations and timely execution of initiatives.
- Meticulous & attentive to details, in order to effectively manage accurate data entry, compliance with guidelines, precise reporting, and monitoring stock movements.
- Acting as a central point of contact, liaising effectively with diverse stakeholders (HQ, boutiques, partners), and clearly conveying information.
- Ability to gather, compile, and perform preliminary analysis on data (sales, stock, KPIs) to support insights and recommendations.
- Monitors processes, identifies potential issues (e.g., stock discrepancies, shipment delays), and takes initiative to resolve them or escalate as needed.
- A genuine understanding of customer service excellence and a commitment to supporting initiatives that enhance the client experience and foster clienteling.
- Collaborative spirit, able to work effectively with commercial, retail, and HQ teams.
HOW DO WE KEEP YOU SMILING?
Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.
If this sparks your imagination, we welcome your application.
