Product Analyst – Client Engagement CRC

MAIN PURPOSE

Richemont is seeking a highly motivated and talented Product Analyst to join our dynamic Client & Market team. In this role, you will contribute to the design, evolution, and continuous improvement of Richemont’s Client Engagement CRC solutions supporting our luxury Maisons, helping deliver a seamless, consistent, and personalized shopping experience across channels.

You will play a key role in analysing business needs and translating them into clear functional specifications for Client Engagement CRC solutions.

Working closely with business stakeholders, Product Owners, Solution Architects, and Software Engineers, you will ensure that new capabilities, user journeys, integrations, and data flows meet business expectations and align with Richemont’s technology standards.

Operating in an Agile and international environment, you will collaborate with stakeholders across Richemont, its Maisons, and partners across multiple countries and time zones, acting as a bridge between business and technical teams throughout the delivery lifecycle and contributing to the continuous improvement of our digital ecosystem.

KEY RESPONSIBILITIES

Requirements Elicitation & Analysis:

• Elicit, analyze, and translate complex business needs into clear, detailed functional specifications, user stories, and acceptance criteria for Client Engagement CRC solutions.

Stakeholder Engagement & Communication:

• Organize and facilitate engaging business requirements workshops (live and remotely) with diverse internal, external, and partner stakeholders.
• Document key decisions, action items, and ensure timely resolution of open points to achieve validated business requirements.
• Serve as the primary liaison between business stakeholders and technical teams, bridging the gap between business expectations and system capabilities.

Solution Design & Evolution:

• Actively contribute to the design, definition, and evolution of Client Engagement CRC capabilities, ensuring solutions support seamless customer journeys across digital and physical channels, including crucial integrations with e-commerce platforms.
• Review and validate functional specifications, guaranteeing that proposed solutions align with architectural standards and best practices.

Agile Delivery & Cross-functional Collaboration:

• Collaborate effectively with Product Owners, Solution Architects, and Software Engineers, participating actively in Agile ceremonies throughout the delivery lifecycle.
• Ensure functional requirements are accurately understood, implemented, and delivered efficiently by cross-functional teams.

Quality Assurance & Validation:

• Support comprehensive quality assurance efforts by reviewing test cases, validating business scenarios, and verifying that delivered features fully meet business expectations.

Operational Support & Continuous Improvement:

• Analyze and troubleshoot functional incidents or issues, contributing to the definition and implementation of timely corrective actions.
• Drive continuous improvement initiatives for product documentation, functional processes, and cross-team collaboration practices.

REQUIRED SKILLS & QUALIFICATIONS

Technical Skills

• 4+ years of dedicated experience in a Business Analysis role, demonstrating a proven ability to gather business requirements and translate them into clear functional specifications, user stories, and acceptance criteria.
• Extensive experience working with E-commerce and/or Retail solutions, specifically supporting seamless customer journeys across online and physical channels.
• Strong understanding of e-commerce ecosystems, including but not limited to order lifecycle, inventory management, fulfillment, returns, and payment flows.
• Proven experience working on system integrations and APIs, including the ability to analyze and document complex data flows between systems.
• Familiarity with Agile delivery frameworks and hands-on experience collaborating closely with cross-functional product teams throughout the development lifecycle.
• Ability to analyze complex business processes and effectively translate them into scalable solutions.
• Demonstrated technical aptitude and comfort working in fast-paced, technology-driven environments.
• Experience building wireframes or prototypes (is a plus).
• IIBA certification (e.g., CCBA, CBAP) (is a plus).
  

Soft Skills

• Strong analytical, problem-solving skills and attention to detail
• Excellent communication skills and ability to work with both business and technical stakeholders.
• Proactive, self-motivated and eager to learn.
• Comfortable working autonomously in a fast-paced Agile environment.

Education & Language

• Bachelor's or master's degree in computer science, Software Engineering or related field.
• Fluency in English is required. French or other languages are a plus.