Reference code: JR129655
Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chloé, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement.
From its beginnings, Chloé has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chloé Maison.
Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.
A Chloé stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.
He / She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
A Chloé Stylist is:
A CLIENT RELATIONSHIP OWNER
o Delivers exceptional customer service and takes pride in developing long-term relationships
o Is aware of CRM targets and actively engages in all actions to reach them
o Implements personalised reach-out campaigns and utilises all clienteling tools available to complete CRM tasks within given timeframe
o Consistently captures client data and takes notes of all qualitative information
o Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
AN OMNICHANNEL BUSINESS PARTNER
o Has at heart to offer excellent customer service and delivers strong business performance
o Uses all omnichannel services available to grow sales
o Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
o Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
o Consistently works to achieve given sales, KPIs and CRM targets
O Is aware of local trading environment and competitors ‘activities
AN OPERATIONS EXCELLENCE SUPPORTER
o Ensures impeccable store environment such as visual merchandising respected, back of house, stock and grooming at any time of the day and supports colleagues and managers
o proactively informs SD/ASD of any structural repair needed in store to ensure a luxurious environment at all time
o Implements all guidelines related to store and back of house management and participates in inventories
o Supports after sales clients and follows up to ensure impeccable after sales service
o Complies with established Richemont Policies and standards
