Reference code: JR129731
The story of Cartier is founded on curiosity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 10,000+ colleagues of more than 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity and innovation.
HOW WILL YOU MAKE AN IMPACT?
As a Boutique Ambassador, you will contribute to the success of the boutique by delivering exceptional client experiences, achieving sales objectives, and building long-term client relationships. You will act as a representative of the Maison while supporting the growth of the business through strong sales and clienteling activities.
WHAT WILL BE YOUR MISSION?
Sales Performance
- Achieve individual and boutique sales objectives.
- Identify sales opportunities and maximize business performance.
- Develop strong product knowledge and confidently advise clients on Cartier creations.
- Support the achievement of boutique KPIs and commercial objectives.
Client Relationship Management
- Deliver an exceptional and personalized client experience.
- Build, develop, and maintain a strong client portfolio.
- Conduct regular client outreach and follow-up activities to drive loyalty and repeat business.
- Utilize CRM tools to support clienteling initiatives and relationship management.
Boutique Operations
- Support the daily operations of the boutique in line with Maison standards.
- Ensure boutique presentation and operational excellence at all times.
- Comply with company policies, procedures, and operational guidelines.
- Work collaboratively with the boutique team to achieve shared objectives.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Minimum 2 years of experience in luxury retail, retail sales, or a client-facing environment.
- Proven track record of achieving sales targets and delivering excellent customer service.
- Strong communication and relationship-building skills.
- Commercial mindset with a passion for sales and client development.
- Ability to work effectively in a fast-paced retail environment.
- Proficiency in CRM systems and Microsoft Office applications.
- Fluency in the local language and English; additional languages are an advantage.
