Reference code: JR129853
We make hearts beat.
In our Maison, we wish to create a welcoming home and bespoke moments to reveal and empower femininity, and nurture a multicultural community of clients and talents, lasting through generations.
Since 1964, Alaïa is a Parisian Fashion Maison, with a Couture soul and a timeless sense of beauty.
Founded on the vision of Azzedine Alaïa, a legendary master of cut who changed the look of fashion in the 80’s with his sculptural silhouettes, the Maison continues to shape the future with the same passion and technical excellence.
Today, we perpetuate this quest for perfection and modernity. Through shape-driven creation and iconic knits sculpted on the body, we craft unique interpretations of the free beauty of women, guided by creativity, precision and a deep passion for arts.
Joining Alaïa means becoming part of a Maison where heritage, modernity and craftmanship come together to inspire, empower and create lasting impact.
At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
Senior Stylist
ALAÏA | New York City
Reports to: Boutique Director
Role Overview
You will play an essential part in the smooth running of our boutique and a seamless client journey. With this responsibility in mind, you will need to have an authentic approach with clients and demonstrate strong communication skills.
We are looking for individuals who are naturally proactive and take initiative. We operate significantly on a private appointment basis, so having a hands-on and hard-working approach is key. The existing team would welcome a co-operative colleague, who contributes in all daily operations and additional projects.
As a Senior Stylist, you will also be required to support the management team with additional tasks. An ALAÏA Senior Stylist is an ambassador of the Maison, in charge of welcoming every guests into the Alaia family. They are a trustworthy advisor to clients and a reliable partner to managers of the store.
Responsibilities
Achieving Sales & KPIs
Reaching weekly / monthly store targets with the team
Increasing average basket in quantity and value (UPT, VPT)
Developing cross-selling opportunities
Knowledge of RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world
Client Relationship & Portfolio Development
Cultivates exceptional client relationships with international clients to maintain and enhance the client loyalty of their current portfolio
Establishes action plans and strategies to increase and develop your client base - upgrade high potentials and regain lost clients
Asking open questions to engage clients to talk, listening to their needs and getting the right information to make the sale in order to ensure clients return
Participates in client events as well as high ticket client events and/or actions
Resolves client issues when they arise by promptly investigating the opportunities and root causes, proposing solutions and escalating to hierarchy potential roadblocks and recommendations to drive excellence in client service
Client Service Excellence
Bringing to life the ALAÏA client experience
Representing the highest standards and promoting ALAÏA’s name and image within the Boutique and keeping the integrity alive
Welcoming clients in the boutique, over the phone and by e-mail according to ALAÏA guidance and standards
Developing a client book and updating the client database
Nurturing client loyalty through excellent service and treatment
Reinforcing clientele relationships with consistent follow up
Boutique Operations & Visual Merchandising
Taking part actively in team meetings, events, regular inventory counts and all daily operations as required
Respecting and ensuring the highest standards of Visual Merchandising in line with the Boutique guidance
Ensuring the Boutique is kept tidy, clean and welcoming at all times
Respecting and applying security rules and mindset (local and Maison security rules)
Participate in management of cashier duties to complete a sale
Taking care of the cash desk
Taking the deposits and managing pre-orders
Brand Ambassador
Maintaining an excellent level of product knowledge, understanding products and trends, collections to tell the story of ALAÏA
Following the ALAÏA Grooming standards at all times whilst representing the Maison
Working closely as a part of a team and with partners of the Maison
Truly engaged in the ALAÏA Maison; understanding of the Maison's heritage & values
Qualifications
At least 5 years of experience in luxury retail; fashion, accessories and RTW oriented
Previous experience in retail sales and operations
Strong sales techniques and clienteling – must have a strong client base
Excellent interpersonal, communication, and computer skills are required
Strong attention to detail with the ability to handle multiple tasks simultaneously
Strong drive to succeed - proactive approach
Ability to sit down and stand for extended periods of time
Able to work open availability including evenings, weekends and holidays
Ability to lift up to 20lb boxes regularly
Proficiency in Microsoft Office and email is required
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Hourly Range: $28-$31
Salary will be determined based on relevant skills and experience.
