Retail Client Experience Intern, Singapore, Singapore

Reference code: JR129907

Dans l'univers de la Maison, nos collaborateurs de tous horizons partagent avec passion un but commun : la quête permanente de l'excellence portée par les compétences et l'engagement exceptionnels des femmes et des hommes qui travaillent dans notre Manufacture. Maison de connaisseurs en Haute Horlogerie, Vacheron Constantin n'a jamais cessé, au cours de ses plus de 269 ans d'histoire, de se créer, de s'enrichir et de se réinventer.

Be One Of Not Many

This is an internship program based in the Singapore Boutique to provide you with a view of Vacheron Constantin’s Southeast Asia & Oceania business.

The role will report directly into the Assistant Boutique Manager.

Boutique Experience (70% of time):

Act as an Ambassador for the Maison, ensuring the integrity of its image with clients and within the local retail community
Assist boutique team with preparation of client appointments and in-boutique activations
Support Boutique in leading actions aimed at driving up boutique sales and bring in the best boutique experiences; for example, exploring partnerships and collaborations to enhance exclusive product launches and exclusive events, scarcity product management (client facing), day-to-day client appointment experience.
Assist boutique to handle walk-in clients for boutique tour, initiating a good conversation, understanding client’s expectations and presenting our products.

Regional Office Experience (20% of time):

Perform a comprehensive study to propose a plan to drive Top Client strategy in the region, focusing on both client acquisition and client retention
Lead initiatives to elevate service standards across boutiques (ex: Grooming, Etiquette)
Collate and share insights to benchmark our client experience versus competitors

Others/Off-Site (10% of time):

Support execution of large-scale Maison events, which may require travel throughout the region

PLAYING YOUR PART

During this 6-month assignment, your mission will be to lead projects with the goal of delivering One Of Not Many experiences to our clients.

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require

Strong presentation, excellent interpersonal and communication skills
People-oriented, thrives in a team environment
Proactive and results-driven, ability to work autonomously, "can do" attitude
Flexibility to work retail hours and travel within the region

Retail Client Experience Intern

Reference code: JR129907

This is an internship program based in the Singapore Boutique to provide you with a view of Vacheron Constantin’s Southeast Asia & Oceania business.

The role will report directly into the Assistant Boutique Manager.

Boutique Experience (70% of time):

Act as an Ambassador for the Maison, ensuring the integrity of its image with clients and within the local retail community

Assist boutique team with preparation of client appointments and in-boutique activations

Assist boutique to handle walk-in clients for boutique tour, initiating a good conversation, understanding client’s expectations and presenting our products.

Regional Office Experience (20% of time):

Perform a comprehensive study to propose a plan to drive Top Client strategy in the region, focusing on both client acquisition and client retention

Lead initiatives to elevate service standards across boutiques (ex: Grooming, Etiquette)

Collate and share insights to benchmark our client experience versus competitors

Others/Off-Site (10% of time):

Support execution of large-scale Maison events, which may require travel throughout the region

PLAYING YOUR PART

During this 6-month assignment, your mission will be to lead projects with the goal of delivering One Of Not Many experiences to our clients.

WHAT WILL MAKE YOU SUCCESSFUL?

Success in this role will require

Strong presentation, excellent interpersonal and communication skills

People-oriented, thrives in a team environment

Proactive and results-driven, ability to work autonomously, "can do" attitude

Flexibility to work retail hours and travel within the region

INSPIRED BY TRADITION, IN-TUNE WITH THE TIMES​

INSPIRED BY TRADITION, IN-TUNE WITH THE TIMES