Reference code: JR130066
At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
Senior Analyst, Regional Client Insights & Performance
Cartier LATAM | Coral Gables, FL
MAIN PURPOSE:
As Manager, Client Insights & Clienteling Performance, you will serve as the regional support on client data and clienteling performance.
- You will lead all client data related projects and daily activities. You will be the client data subject matter expert, responsible for leading and developing client reporting, conducting overall client data analytics, and communicating client insights, intelligence and business recommendations.
- You will transform client data into actionable intelligence that strengthens boutique execution, elevates the client experience, and drives sustainable growth across the region.
- This role sits at the intersection of all CRM systems, client data, CRM, clienteling reporting, boutique enablement, and performance analytics, ensuring Cartier’s client strategies are locally relevant, operationally effective, and aligned with Maison standards.
- You will partner closely with Boutique teams, Client Data and Engagement at HQ level, Commercial Performance, Retail Operations, Client Services, Client Relations Center, Marketing, and all MCC HQ teams, acting as both data -insights advisor and hands-on performance leader.
- This role will be accountable for supporting the overall Client Insights strategy through client data and reporting, performance and ROI analysis, collaborating cross-functionally with internal stakeholders, and maintaining the client database. This person must possess a thorough understanding of data visualization and interpretation, client segmentation strategies, and possess strong written and verbal communication skills. Must have experience in working successfully with cross-functional teams to achieve deliverables. Doing so in a client-centric luxury retail environment is a plus.
KEY RESPONSABILITIES:
Client Data & CRM Insights Leadership
• Act as the regional subject matter expert for client data, CRM, and clienteling performance.
• Own the quality, integrity, governance, and evolution of the regional client database in partnership with HQ. Client re-assignment to active sales associates.
• Drive continuous improvement in client data capture, enrichment, cleansing, segmentation, and compliance, aligned with US and LATAM data privacy regulations.
• Partner with boutiques to elevate data capture behaviors in support of high-touch clienteling and long-term relationship building.
• Serve as regional lead on client-related CRM tools and platforms (e.g., Looker, Booster, Salesforce, MyClients App, CKC, and related analytics environments).
Clienteling Performance & Reporting
• Lead the development and optimization of client data, clienteling KPIs and Targets, dashboards, and reporting for boutiques and regional leadership. Identify, analyze, interpret and present the performance of all client related KPIs, activations, intelligence and insights. Partner with CRM agency to drive performance.
• Establish a consistent reporting cadence to track client engagement, outreach activity, data capture, retention, reactivation, and conversion.
• Translate performance data into clear insights and recommendations that enable boutique managers to coach teams and adjust strategies: Database oversight; continuous improvement of data collection, regular maintenance, cleansing, merging, quality monitoring and updates (including client merges, deduplication reports and data capture initiatives).
• Partner with HQ to align on global reporting standards while ensuring regional nuance and business relevance.
• Support commercial leadership in measuring the ROI of client activations, events, and boutique initiatives.
Client Intelligence & Strategic Insights
• Identify, analyze, and interpret client trends, behaviors, and lifecycle patterns across boutiques and channels.
• Deliver actionable client intelligence that supports acquisition, loyalty, and retention.
• Design and oversee targeted client lists and intelligence tools to support business development, special activations, and high-value opportunities.
• Act as a strategic data liaison across functions, ensuring client insights inform retail strategy, client services, marketing activations, and operational priorities.
• Champion a client-centric, data-informed mindset across the regional organization:
- Partner with key stakeholders to develop client insights that support overall network goals, including product launches, boutique openings, network development, and strategic projects
- Develop ad-hoc materials for the network and key partners in line with the overall Client Engagement strategy
- Support 1x1 client communication development, including outreach template creation and troubleshooting
- Liaise with international teams on Client Engagement enhancements and roadmap
Boutique Enablement & Data Leadership
• Lead education and adoption of client data and clienteling best practices across boutiques.
• Partner with retail and client services teams to embed data-driven decision-making into daily boutique operations.
• Support the rollout of new tools, initiatives, and processes, ensuring clarity, adoption, and measurable impact.
• Serve as a trusted advisor to boutique management, balancing strategic data vision with pragmatic execution.
- Be the main point of contact with HQ teams for regional trainings, adoption and follow ups.
EDUCATION
• Bachelor’s degree required; Master’s degree preferred (Business, Marketing, Analytics, or related field).
REQUIRED EXPERIENCE
• 7+ years of experience in client data, CRM, analytics, clienteling performance, or commercial data-strategy roles.
• Proven experience translating complex data into actionable insights for retail and commercial teams.
SKILLS
• Strong knowledge of CRM platforms (Looker, Booster and Salesforce preferred Marketing Cloud) and analytics tools (Power BI, Tableau, Eventtia). Excel & PowerPoint expert.
- Proven success in analysis visualization and interpretation to draw actionable insights.
- Experience with customer analytics, databases, performance metrics and reporting, campaign management, data quality and compliance.
ABILITIES
• High level of analytical rigor with exceptional attention to detail.
• Experience working cross-functionally across retail, marketing, client services, operations, and HQ teams. Luxury retail experience strongly preferred.
• Excellent communication skills with the ability to influence senior stakeholders and field leadership. Excellent time management and problem-solving skills.
• Self-starter with strong critical thinking, adaptability:
- Strong organizational and project management skills.
- Ability to work independently, apply proactive approaches, is adaptable and can work with and across different business disciplines.
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on relevant skills and experience.
