Reference code: JR130561
Your Mission
As the Retail Trainer & Coach, KSA, you will play a key role in developing the capabilities of our boutique teams by delivering impactful learning experiences, coaching, and performance development initiatives. Partnering closely with Boutique Management and cross-functional stakeholders, you will bring Cartier’s Learning & Transformation strategy to life, empowering teams to deliver exceptional client experiences, strengthen selling excellence, and drive commercial performance across the Kingdom of Saudi Arabia.
With approximately 80% of your time spent in boutiques or delivering virtual coaching, you will ensure learning is effectively translated into everyday behaviours that elevate client engagement, clienteling, after-sales service, and key retail performance indicators.
How You Will Experience Success With Us
Learning Needs Analysis & Development Planning
- Partner with Boutique Management, Commercial teams, and Regional Learning & Transformation to identify capability gaps and development priorities across the KSA network.
- Design and implement tailored learning and coaching plans aligned with business objectives and boutique needs.
- Collaborate with cross-functional stakeholders, including HR, Client, Marketing, Operations, and High Jewellery teams, to support the successful delivery of learning initiatives.
- Contribute to regional learning projects and support the execution of the Learning & Transformation roadmap.
Learning Delivery & Facilitation
- Deliver engaging classroom, virtual, and in-boutique learning programmes that support Cartier’s client journey, selling philosophy, and service excellence standards.
- Facilitate practical learning experiences, including sales floor coaching, role plays, and skill-building activities that reinforce learning and encourage behavioural change.
- Lead onboarding experiences for new joiners, supporting their successful integration and performance readiness.
- Foster a culture of continuous learning by encouraging knowledge sharing and collaboration across boutique teams.
Coaching & Performance Development
- Observe boutique teams in their day-to-day environment and provide timely, constructive coaching and feedback to strengthen client experience and commercial performance.
- Partner with Boutique Management to reinforce learning, support individual development plans, and sustain performance improvements over time.
- Coach teams to strengthen selling behaviours, clienteling capabilities, after-sales service, and long-term client relationship development.
- Inspire confidence, accountability, and continuous growth by creating meaningful coaching moments that translate learning into everyday practice.
Learning Impact & Business Performance
- Monitor and evaluate the effectiveness of learning initiatives through boutique observations, coaching follow-up, and commercial performance indicators including sales, Average Unit Retail (AUR), conversion, Net Promoter Score (NPS), and client engagement.
- Analyse performance data to identify coaching opportunities and recommend targeted development actions.
- Support the maintenance and effective use of Learning Management Systems (LMS) and digital learning platforms to ensure accurate tracking and reporting.
- Share insights and best practices with Regional Learning & Transformation and business stakeholders to continuously enhance learning effectiveness and business impact.
What You Will Bring
- Minimum of 5 years’ experience in Learning & Development, Learning & Transformation, or Retail Coaching within a luxury or premium retail environment.
- Previous luxury retail experience, ideally in a sales, boutique leadership, or boutique management role.
- Proven experience delivering engaging learning programmes and facilitating both in-person and virtual training.
- Minimum of 3 years’ experience coaching individuals and teams to improve selling excellence, client development, and service performance.
- Strong understanding of retail KPIs and the ability to translate business insights into meaningful coaching and development plans.
- Demonstrated ability to build trusted partnerships and influence stakeholders across a matrix organisation.
- Strong communication, facilitation, presentation, and interpersonal skills.
- Experience working with Learning Management Systems (LMS), digital learning tools, and Microsoft Office applications.
- Train-the-Trainer certification is highly desirable.
- Fluency in English and Arabic is essential; French is an advantage.
