Reference code: JR131631
MAIN PURPOSE:
The Cartier New York Workshop provides Jewelry services, Watch services, and Jewelry productions for North America. Cartier North America is seeking a Workshop Administrator who will be responsible for executing all administrative and logistic tasks for client services and stock maintenance, with the ability to cross-train and assist with tasks in other departments, as needed for the business.
Key responsibility 1:
- Operations Administrative – processing all non-technical tasks for both client and stock repairs, ie. repair registration, audit, diagnosis, cost estimate creation,
- materials posting, parts delay management, billing, payment processing, transfers, and final invoice. L
- Logistics – receiving and shipping of all inbound and outbound parcels, including domestic and international shipments, ie. proper movement of product in/out of department, coordination of courier pick ups/drop offs, and maintaining supplies.
Key responsibility 2:
- Knowledge and compliance
- Develop deep understanding and knowledge of brand and products to convey Cartier heritage and values.
- Understand and comply with Cartier security and operational procedures.
Key responsibility 3:
- Brand Ambassador
- Uphold Cartier image by maintaining professional demeanour at all times in person, via email, and telephone.
JOB PROFILE
- Education:
Associate or bachelor’s degree
- Required experience:
Customer service or related field of experience with strong data processing skills
- Technical skills / abilities:
SAP or other CS related programs
Ability to work and prioritize tasks in a fast paced and high-volume environment
- Personal skills
Proactive personality, positive and solutions orientated attitude
Ability to work both independently and within a team environment
Excellent communication skills both written and verbal.
