Reference code: JR131656
HOW WILL YOU MAKE AN IMPACT
As the Senior Operations Specialist, you will play key role in supporting sales growth through exceptional customer service, strong operational execution and optimized product availability across Cartier India's network.
Acting as the main operational contact for boutiques and partners, you will support all Cartier product categories and oversee stock availability, replenishment, order flows, invoicing, returns and stock movements.
As the Senior Operations Specialist, you will contribute to business performance and uphold Cartier’s image by ensuring accurate, responsive and reliable operational support.
Reporting to the Operations Manager for Cartier India, you will work closely with Commercial, Supply Chain, Finance, Warehouse, IT and Maison Headquarters to resolve issues, improve processes and ensure a high level of service across the network.
WHAT WILL BE YOUR MISSION
Customer and Network Support
- Act as the main operational contact for boutiques and partners on stock availability, replenishment, returns and stock movements.
- Represent Cartier Operations through excellent communication, collaboration and service.
- Respond to operational inquiries within the defined 48-hour service level.
- Provide clear guidance on operational processes, systems and tools.
- Build strong relationships with internal stakeholders and external partners.
Operational Excellence
- Monitor orders and shipment schedules to ensure the best possible delivery lead times.
- Work closely with Maison Headquarters, Warehouse, Finance, Supply Chain and other departments to identify and resolve risks or delays.
- Ensure novelties are dispatched on time and in line with agreed launch plans.
- Monitor order integration and replenishment flows to support accurate and timely invoicing.
- Escalate operational bottlenecks and contribute to improving end-to-end flows.
- Follow up on system incidents and support their timely resolution in collaboration with relevant teams.
Sales Administration and Inventory Operations
- Execute invoicing, stock rebalancing, returns and order-prioritization activities accurately and on time.
- Manage consignment flows, regularization and invoicing.
- Manage claims related to shipment shortages, overages and serial-number discrepancies.
- Ensure the accuracy of order, delivery, billing and stock-related data across operational systems.
- Monitor and manage the back-order portfolio regularly.
- Maintain accurate operational records and ensure data quality across systems.
Systems and User Support
- Act as a key user for relevant operational systems and processes.
- Raise incidents and service requests on behalf of end users and follow up through resolution.
- Provide regular end-user feedback to local IT teams.
- Review and recommend updates to standard operating procedures and training materials.
- Support knowledge sharing and the consistent adoption of systems and processes across the end-user community.
- Participate in system support, testing and release activities.
- Train and support existing users and new joiners.
- Engage with local leadership and Maison Headquarters to support system and process changes.
Network and Stock Oversight
- Maintain a clear understanding of product availability and communicate critical shortages and stock updates.
- Monitor sell-through, firm orders and specific requests from boutiques and partners.
- Alert managers, Commercial, Supply Chain and relevant stakeholders to critical shortages or operational risks.
- Ensure timely follow-up on stock-related requests across the network.
Operational Performance Management
- Maintain accurate and efficient order, delivery, billing and replenishment processes across operational systems.
- Optimize stock levels through regular rebalancing activities.
- Monitor operational performance and identify opportunities to improve service levels, inventory availability and process efficiency.
- Proactively challenge existing ways of working and recommend improvements.
- Contribute to local and regional operational projects and continuous-improvement initiatives.
HOW WILL YOU EXPERIENCE SUCCESS WITH US
At Cartier, we believe passion and expertise are the sparks that create extraordinary success.
To truly thrive in this role, you’ll bring:
- A bachelor’s degree or equivalent qualification.
- 5-8 years of relevant professional experience in operations, supply chain, or sales administration.
- The ability to work independently and manage operational responsibilities with limited supervision.
- Strong working knowledge of SAP and experience managing order-to-delivery and invoicing processes.
- Continuous improvement and transformation mindset.
- Advanced proficiency in Microsoft Excel and good working knowledge of PowerPoint and other business systems.
- Strong analytical, organizational and problem-solving skills.
- Excellent communication and stakeholder-management abilities.
- A customer-focused mindset and the ability to manage multiple priorities in a fast-paced environment.
- The confidence to identify risks, escalate issues and drive them through to resolution.
- Experience supporting retail, luxury, consumer goods or a multi-site commercial network would be an advantage.
WHAT DO WE OFFER
At Cartier, you will be part of a community bound by a strong sense of responsibility, where connection, collaboration, and collective spirit thrive.
We empower individual talents, united by a shared commitment to excellence, inspired by the world's diverse cultures, to respect and enrich our unique heritage. We believe that different perspectives fuel innovation and drive us to create exceptional experiences.
We offer an energizing environment for career growth and the opportunity to contribute your individual vision to a legacy of creativity.
We celebrate every achievement, big or small, fostering meaningful connections through gratitude and mutual support, nurturing a sense of belonging.
Join us at Cartier, a place like no other, forever moving forward.
YOUR JOURNEY WITH US
If your application is selected, you will receive an introductory call from a member of our Talent team to explain further steps and discuss the opportunity. If there is a match from both sides, you will have a chance to meet with the Operations Manager, Regional Leadership, and HR Team as part of a video or in-person interview. If we are positive from all sides and this is an exciting challenge for you, you will receive a job offer to join Cartier and a warm invitation to the team!
Take your next step with Cartier, we look forward to hearing from you!
