Reference code: JR132136
Founded in Florence in 1860, Panerai forged its reputation by developing precision instruments and professional watches for the Royal Italian Navy, renowned for their reliability and functional design. Rooted in performance, purpose, and precision, the Maison embraces its heritage while pushing the boundaries of innovation, combining Italian design with Swiss expertise. Today, Panerai continues to create tool watches that serve as trusted companions for every adventure, even in the most demanding environments.
As our next Boutique Manager, you will embark on a pivotal mission to shape the success of our prestigious Geneva boutique. You will develop and optimize the boutique performance and profitability through operational excellence and a refined clienteling strategy, maximizing sales and ensuring every interaction reflects our Maison's standards. As a true ambassador, you will lead, coach, and inspire your team in line with our Maison’s values, fostering talent development for individual career growth and collective team success.
Your impact
Drive and exceed global commercial, qualitative, and operational performance objectives through strategic planning, rigorous analysis, and adherence to Maison and Group standards.
Develop and execute market strategies, including in-boutique events and external networking, to enhance commercial opportunities and adapt to local economic environments.
Cultivate strong client loyalty and relationships, particularly with VVIPs, by leveraging CRM tools and fostering a data-driven culture for optimal customer insights.
Ensure impeccable retail execution and operational discipline, utilizing performance metrics like Mystery Shopping/NPS for continuous improvement and close collaboration with Headquarters.
Lead, recruit, and develop an agile, high-performing team, fostering a culture of continuous learning, coaching, and strong team spirit to achieve excellence.
Act as a brand ambassador, upholding the Maison's image, values, and rituals, and ensuring impeccable boutique presentation and representation within the local ecosystem.
Oversee secure and accurate inventory management, maintain visual merchandising standards, and champion the adoption of new retail tools and digital solutions.
Your profile
Minimum of 10 years' experience in luxury goods retail, preferably in luxury watches, with significant managerial experience in sales and customer service.
Demonstrated strong leadership capabilities, including the ability to build trust, motivate teams, delegate effectively, and foster a collaborative, team-oriented environment.
Exceptional client-centric approach, with a deep understanding of luxury client expectations, local clientele in Geneva, and proven experience in clienteling and executing community engagement initiatives.
Strong communication and interpersonal skills, enabling effective cross-functional collaboration, project implementation, and successful change management.
Possesses an entrepreneurial mindset, exhibiting initiative, innovation, and a proactive approach to problem-solving and business growth.
Reliable, independent, and sales-driven, with a poised, composed, and social demeanour, ready to take initiative.
Fluency in English and French is required, with Italian considered a highly advantageous skill.
Why join us
We are a dynamic Maison where the culture is deeply rooted in Collaboration, Shared Accountability and Excellence in Execution. You will partner in an international environment that brings together diverse talents, perspectives, and experiences to drive collective success. We offer the opportunity to continuously learn, grow, and build a fulfilling career within Panerai.
Your recruitment journey
After your application has been selected, our Talent Acquisition team will reach you to conduct an introductory call. Along the process you will have conversations with the hiring manager, key business partners, and members of our executive team.
