Reference code: JR132209
Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence.
Key responsibility 1: Training management for boutique teams
- Planning and budget
- In charge of defining, planning and budgeting training plan in coordination with the regional team. Responsible for training spending according to guidelines and allocated budget
- Monthly report on budget spending to retail director
- Definition and implementation of training
- Prepare training plan with retail director for boutique team to leverage their productivity & develop individual potentials
- Implementation of all training modules: through external trainer or internal resources
- Field coaching: To upgrade and monitor boutique team members’ selling skills, level of client service (Especially for new comers)
- Mystery shopper: Result analysis/ Action plan and follow-up activities/ etc
- Roll out Yearly Talent pool Assessment (QUIZ) – after results are shared with Retail Performance -> development plan for each pool + HJ talents personal development plan.
- Sourcing of potential trainers: he/she needs to regularly meet local trainers, sales experts to source the best partners for external training management
- Manage all training books/ materials/ proof reading or translate training documents for HQ
- Support to coordinate annual team building for office and boutique staff for the Sales Conference .
Key responsibility 2: Training delivery & Field coaching
- After the feedback of performance & operations team on SA Retail KPIS -Talent Pool results+ priorities: Coach each SA on identified challenges. Feedback BM on points of focus
- Follow up on boutique staff performance on bi-weekly basis with the BM – check with BM the follow up actions done for each SA have lead to results + adjust coaching
- Plan & recommend action plan for each boutique staff to grow them in their skillset
- Weekly visit to each boutique for coaching and training follow up ( CP , role plays, HJ selling skills practice )
- Monthly/quarterly/annually analysis on coaching results to be reviewed with Retail Director and Retail Performance teams.
- Submit quarterly/annually FTE KPIS report (thru LMS system )
Key responsibility 3: Boutique Talent Development (ie. High-end community - incl. HJ ＆ HEW, Enchanting Week, Poetry of time week)
- Plan HJ & HEW talent development plan . Coordinate BM and ABM induction and training path with Retail Performance – Ops – register them in HQ Management training Organize Local HJ board & Local Watch community
- Coordinate & organize training sessions for High-end community to achieve the business goal.
- Work closely with different departments – CD, OP & Performance and Marketing team to inline with Maison’s long term strategic plan.
Key responsibility 4: Image, Service Quality and Client Care
- Ensure high level and consistency in service quality throughout the network (Mystery Shopping)
- Make sure the Service charter is understood and implemented by all staff
- Image : Responsible and coordinate boutique staff uniform and grooming – together with retail ops
