Reference code: JR132284
Job Mission
As an Ambassador of the Maison, you will be responsible for the welcoming and greeting of the clients. You will ensure a smooth flow of clients in the boutique and manages the waiting time. You will also participate to daily boutique operations and excellence.
Main Responsibilities
Client Welcoming
- Upholds the Cartier image by maintaining professional demeanor at all times.
- Provides a consistent excellent client experience by providing the highest degree of courtesy and professionalism.
- Welcomes and greets the client upon arrival in the boutique.
- Thanks clients upon departure.
Waiting Time Management
- Informs clients about the approximate waiting time (sales & CS customers).
- Manages the waiting time using our BOA application (sales & CS customers).
- Registers and collects clients’ data.
- Directs the clients towards a waiting area.
- Ensures that the client is being taken care of by a Sales Associate, if available, or a Boutique Assistant (drinks).
- Seats clients and offers drinks, readings.
- Takes care of customers during the wait using and introducing tools and applications.
- Provides information and story-telling about the Maison, the boutique and local initiatives.
- Makes a boutique discovery for all clients that wish to.
Client Flow & Orientation
- Ensures the client flow is smooth within the boutique.
- Answers client questions and assesses clients’ needs in regards to orientation.
- Directs the client to the appropriate department.
- Introduces the clients to the Sales Associate.
Boutique Operations
- Ensures that the boutique is constantly in an impeccable condition.
- Respects all group, Maison and boutique policies, procedures and guidelines.
Sales Assistant (if applicable)
- Gift wrapping and management of the packaging area.
- Prepare and gathers certificates.
Key Skills
- Strong communication skills
- Flexibility and availability
- Team spirit
- Strong leadership
- Ability to take initiatives
- Client oriented
