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Service Advisor - Chicago

  • Commercial
  • Chicago, US
  • Permanent
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Reference code: JR132451

The story of Cartier is founded on curiosity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 10,000+ colleagues of more than 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity and innovation.

 

YOUR MISSION:
Oversee merchandising, financial management, sales staff supervision, and overall store management.

HOW WILL YOU MAKE AN IMPACT?

- Oversee the merchandising, financial management, and overall store management to ensure operational sales performance goals are met.
- Supervise and manage the day-to-day operations of a small to medium store with a homogeneous product line, including front end, back end, and sales floor activities.
- Utilize the organization's formal development framework to identify and address the individual development needs of the team, planning and implementing actions to build their capabilities.
- Provide training or coaching to others within the organization to enhance performance and personal potential.
- Aggregate and analyze customer issues to develop effective response strategies.
- Develop and manage short- or medium-term work schedules to meet planned commitments, approving overtime or additional resources as necessary.
- Set and pursue personal and team performance objectives, using the organization's performance management systems to improve outcomes.
- Communicate the local action plan, aligning it with the function's strategy and the broader organization's mission and vision, and motivate the team to achieve local business goals.
- Identify and present complex standard products and services that meet customer needs, negotiating terms and seeking senior colleague support for concessions when required.
- Deliver and manage budgets, conducting complex analyses on budget progress.
- Lead teams in recording and processing customer orders.
- Set clear objectives for sales calls or meetings, tailoring presentations to decision-makers and influencers, and gathering information to address customer needs.
- Identify opportunities to grow customer accounts through additional products or services.
- Develop and implement relationship management plans for potential customer accounts, building effective two-way communication and resolving issues.
- Follow and enforce the organization's health, safety, and environment (HSE) policies and procedures, identifying and mitigating risks to well-being and escalating serious issues as needed.
- Bachelor's Degree or equivalent level required.
- Experience in managing resources to deliver predetermined objectives and advising others in most situations.
- Proven managerial experience in planning and resource management to achieve specified goals.
$25-28/hr
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Bachelor's Degree or Equivalent Level
Experience enables job holder to deal with the majority of situations and to advise others.

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OUR METIERS & PEOPLE

The Maison is home to many different métiers across our international community. Whatever your passion is, there is a place in the Maison for you to flourish and contribute to Cartier’s success.

VISIT OUR CAREERS WEBSITE