Reference code: JR132514
Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chloé, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement.
From its beginnings, Chloé has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chloé Maison.
Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.
YOUR MISSION: In line with service standards of the store, company’s pricing policies and directions periodically received by expert professionals, ensure the sale of products through the direct contact with customers in order to contribute in the achievement of defined sales targets and enhance customer satisfaction. HOW WILL YOU MAKE AN IMPACT? - Supervise daily operations to achieve sales performance goals, ensuring alignment with store service standards and company pricing policies. - Manage a small store or multiple departments, ensuring smooth operations and customer satisfaction. - Develop and implement customer contact plans to communicate product launches and engage potential customers in sales campaigns, fostering new relationships. - Serve as the primary point of contact for customer queries and complaints, resolving issues promptly and escalating complex cases as needed. - Identify products or services that best meet customer needs, explain selections, and encourage purchases under standard terms and conditions. - Record and process custom or special customer orders, managing ambiguous delivery expectations effectively. - Provide detailed product or service information and respond to customer inquiries. - Conduct customer interviews using a multilevel sales script to clarify requirements and assist in potential customer interviews, documenting client needs comprehensively. - Demonstrate product or service features and support requests for detailed demonstrations. - Address basic issue escalations promptly, providing managerial approvals when necessary. - Enhance personal capabilities through participation in assessment and development activities, formal and informal training, and coaching. - Stay informed about relevant technology, external regulations, and industry best practices through continuous education, conference attendance, and specialist media. - Post-Secondary Non-Tertiary Education required. - Must be an experienced practitioner capable of working unsupervised. - Limited managerial experience necessary. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Post-Secondary Non-Tertiary Education Experienced practitioner able to work unsupervised.