Reference code: JR132871
Based in Beverly Hills, the Retail Operations Manager West is a key business partner for all Vacheron Constantin boutiques. This role combines hands-on operational leadership with a strategic mandate to drive operational excellence, elevate the client experience, and lead regional initiatives supporting retail performance and transformation.
Working in close partnership across all the functions, this individual will ensure strong alignment, consistency of execution, and sharing of best practices across the retail network.
Responsibilities
Retail Operations & Compliance
Ensure boutiques fully comply with Maison and Richemont policies, procedures, audit requirements, and inventory controls
Partner with Boutique Directors and cross-functional teams to maintain strong operational standards and audit readiness
Lead operational training initiatives, policy refreshers, and compliance reviews across the west region
Oversee and support Retail Operations Supervisors to ensure consistency and operational excellence across boutiques
Retail Systems & IT
Lead retail systems and application initiatives impacting boutiques
Act as the liaison between boutiques, HQ, IT, and central teams to ensure proper system functionality and adoption
Coordinate communication, training, and change management linked to new tools and technologies
Identify opportunities for operational and systems improvements
Boutique Operations & Maintenance
Oversee boutique maintenance, operational environments, and back-of-house standards in partnership with Store Design and vendors
Manage regional maintenance priorities and budgets
Support boutique openings, renovations, and operational projects to ensure seamless execution
Drive process improvements to enhance operational efficiency and service delivery
Client Experience & Service Strategy
Ensure boutique image and experience standards align with Maison guidelines
Identify recurring client expectations and operational opportunities to continuously fuel the Maison’s service strategy
Support the rollout of new services, omnichannel initiatives, and client experience programs
Monitor client satisfaction, NPS, and mystery shopping results, leading action plans to enhance boutique performance and client loyalty
Partner with CRM, Training, Clienteling, and Performance teams to elevate the client journey
Strategic Projects & Regional Coordination
Lead initiatives at Market level - constantly coordinate with the Retail Operations Manager East to ensure on business needs and aligned execution
Lead regional operational initiatives focused on simplification, standardization, productivity, and retail performance
Facilitate collaboration across departments and with Richemont stakeholders on retail operations projects
Monitor operating expenses and contribute to budget optimization initiatives
Team Engagement & Development
Support the onboarding, development, and engagement of boutique operations teams in partnership with Boutique Leadership and Regional Trainers
Foster a collaborative Retail Operations community across the region
Support commission processes, operational capability building, and succession planning initiatives
Profile
Bachelor’s degree in Business Administration, Retail Management, or related field
5–10 years of experience in luxury retail operations or retail management
Strong understanding of luxury retail standards and client experience
Proven experience managing complex retail environments and cross-functional projects
Strong organizational, analytical, and communication skills
Agitlity, curiosity
Proficiency in Microsoft Office, SAP, and retail systems
Proactive, collaborative, and solution-oriented mindset
Ability to travel regularly
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $110,000-$130,000 + bonus
Salary will be determined based on relevant skills and experience.
