Reference code: JR133352
Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chloé, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement.
From its beginnings, Chloé has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chloé Maison.
Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.
Role Overview
Reporting to the Boutique Director, the Operations Supervisor is responsible for overseeing and optimizing all boutique operational activities. This role ensures the efficient management of inventory, streamlines operational processes, leads and develops the operations team, and significantly contributes to the boutique's overall profitability and seamless functioning.
Key Responsibilities
- As a member of the store leadership team, motivate and empower an environment of teamwork to maintain collaboration within the store, between stores, and with business partners.
- Be fully integrated into the store team, participating in morning briefings and contributing to achieving the overall objectives of the store.
- Uphold inventory management standards, influencing an organized and efficient work environment while ensuring ongoing accuracy of stock.
- Maintain stock inventory in perfect condition, ensuring efficient and logical organization of all stock rooms (product and packaging).
- Prioritize stockroom safety, creating a professional and compliant environment for employees and vendors.
- Optimize stockroom and sales floor preshow/understock space to ensure merchandise is easily accessible and offers a seamless client experience.
- Check the quality and conformity of all products delivered.
- Oversees and ensures the permanent accuracy of in-store stock, implementing and managing weekly/monthly cycle counts and inventory reconciliation processes.
- Manage delivery operations, preparing and replenishing stock quickly and accurately.
- Guarantee returns, shop-to-shop transfers, and logistical activities, respecting deadlines.
- Improve product availability by interacting with supply chain and managing product requests to answer client needs.
- Ensure client repairs and refurbishment are delivered on schedule, impacting customer service.
- Maintain store supplies order management, contributing to the operating expenses of the store.
- Monitor store maintenance and manage stationery, uniforms, and kitchen supplies.
- Follow internal Audit guidelines and company policies and procedures.
Qualifications
- 5+ years' experience in retail sales and operations.
- 2+ years' management or supervisory experience.
- Experience ideally in the Retail luxury sector with a high affinity for luxury products.
- Strong interpersonal, communication, and follow-through competencies.
- Strong organization, task-management, and logistics skill set.
- Competent computer skills (e.g., SAP, Excel, Word).
- Ability to sit and stand for extended periods of time.
- Ability to lift up to 20lb boxes.
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Hourly Range: $30/hr - $32/hr
Salary will be determined based on relevant skills and experience.
