Retail Partnership Regional Manager - Northeast

The Regional Manager is responsible for driving Cartier market share and brand presentation for Retail Partners in the Northeast Region.

Geographic Responsibility: Northeast

Key Responsibilities:

Own regional business performance by connecting results to the actions and behaviors that drive them, sharing learnings and adapting plans to continuously improve performance.

Reach sell-out, market share, and sell-in objectives.

• Ensure an elevated presentation of Cartier VM and SDP in each store under supervision.

• Leverage cross functional expertise and business insights to build clear, measurable action plans for each retailer.

• Analyze sell out, market share and key KPIs to identify opportunities, understand root causes and establish priorities.

• Measure the impact of actions, capture learning, and adjust plans based on results.

Maximize the impact of each POS visit.

• Preparation: Check store status against prior commitments, analyze KPIs (sell-out, stock on-hand, assortment relevance, client satisfaction results, training status).

During the visit:

• Observe/identify/learn the specific behaviors influencing business and client outcomes.

• Partner with the retailer to understand root causes and identify opportunities.

• Recognize and reinforce behaviors that are driving positive results.

After the visit:

• Recap 1-3 clear priorities and commitments, with owners and measures of success.

• Follow up on progress and determine what worked, what did not and what should be adjusted.

Leverage Cartier experts in client demand creation

• Sales/ merchandising: Partner with them to ensure the dealers have the right assortment, declare in due time, and manage their replenishment accurately.

• Marketing: Build in-store animation for product launches, including product training, incentives, and community animation.

• Communication: Invite retailers to contribute to co-op communication strategies tailor-made to their client profiles.

• SDP & VM: Collaborate to yield the best visibility from the Cartier location

• Learning & Transformation: Design an annual training action plan (targeted team trained, ambassador program).

• CRM & Events: Design a comprehensive action plan (co-op e-CRM, e-partner program, retailer- or Cartier-initiated events, etc.).

• Identify successful practices and scale learnings.

Actively prospect store opening opportunities

• Use market, client, and competitive insights to identify and prioritize new opportunities.

• Develop a clear business case and recommendations for potential openings in partnership with Regional and Corporate leadership.

Play an active role on the Regional Team

• Share key market, client, and competitive insights with the regional team.

• Identify and share best practices across the region.

• Build strong partnerships and influence retailers to drive results.

• Partner with corporate to ensure alignment with NA and International strategy.

• Maintain strong connection with corporate Retail Partner function (National Account Management) and ensure local execution is consistent with the North America and International RP strategy.

Required Experience:

• Sales Background

• Retail (boutique or corporate) facing experience with direct client interaction during market visits and events.

• Demonstrated ability to engage & host clients both individually and at events

Technical Skills/Abilities

• Strong negotiation and partnership-building skills to create mutual value

• Strong organizational and follow-up skills

• Ability to work with and influence senior external partners

• Excellent salesmanship to promote the Maison in multi-brand environment

• Luxury product and retail sensibility

• Autonomy

• Ability to travel as much as 80% of the time

• Master’s degree preferred 2-3 years of experience in key account management in luxury watches, eyewear, fragrance, automotive or cosmetics.

• Strong watch expertise and knowledge preferred

Personal Skills:

• Pro-active approach to tasks with excellent time management skills

• Excellent communication skills with the ability to effectively deliver messages to various audiences

• Ability to collaborate work well within a team

• Agility and open-mindedness

• Demonstrates accountability and actions feedback timely