Reference code: JR133899
Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.
MAIN PURPOSE
In charge of the daily operation of the boutique – front and back office – with the aim to communicate the overall brand message in a successful manner to generate business.
KEY RESPONSIBILITIES
Sales & Store operations
- Analyze boutique performance and formulate in-store planning to exceed sales targets
- Lead team to well present brand and boutique image to end customers
- Maintain smooth daily operation while comply with brand guidelines and standards
- Understand the particularity of boutique environment ad initiate action plan accordingly
- Effectively manage inventory level and stock rotation
- Cascade direction and communication from office and ensure team understanding; while channel back market trends and business needs
Customer Service
- Ensure excellent standard of customer services
- Acquire new customer database while maintain a long term relationship with existing VIPs
- Handle customer feedback and offer service recovery properly
Staff Management
- Motivate and drive team to achieve sales, service, CRM and operational KPIs
- Responsible for training and development of boutique staffs
- Complete performance evaluation conduct coaching and performance improvement plan if need
- Establish a positive working environment and properly handle team issues in a timely manner.
PROFILE
- At least more than 15 years of luxury retail sales and management experience
- Excellent communication and people management, able to motivate, develop and cultivate a team
- Proactive, organized, multi-tasking, strong analytical and problem solving skills and highly adaptable to dynamic environment
- Experience with high profile clients and PR events is preferred
- Basic Computer knowledge in Word, Excel and PowerPoint
- Access to VVIP client base is preferably
