Reference code: JR134719
Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chloé, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement.
From its beginnings, Chloé has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chloé Maison.
Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.
YOUR MISSION: Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction. HOW WILL YOU MAKE AN IMPACT? - Assist the Store Manager in overseeing daily store operations, ensuring alignment with Company policies and Store Management guidelines. - Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance. - Address customer issues and complaints promptly to enhance customer satisfaction. - Demonstrate key product/service features and link them to customer challenges to drive sales. - Provide advanced product/service information and respond to complex customer inquiries. - Lead day-to-day operations for a specific store department, ensuring efficient workflow. - Record and process custom/special orders, coordinating with relevant teams for delivery. - Handle basic issue escalations and provide necessary managerial approvals. - Design and manage monthly schedules, assigning tasks to ensure high-priority work is completed. - Present additional products/services during customer interactions to maximize sales opportunities. - Conduct customer interviews to clarify requirements and assist in potential customer interviews. - Develop new customer relationships through proactive outreach and serve as the first point of contact for queries and complaints. - Identify and recommend products/services that meet customer needs, encouraging purchases. - Participate in professional development activities to enhance capabilities and stay updated on industry best practices. - Prioritize and manage personal workflow to meet productivity, quality, and timeliness standards. - Utilize performance management systems to improve personal performance. - Post-Secondary Non-Tertiary Education required. - Sound experience and understanding of straightforward procedures or systems. - Basic experience in coordinating the work of others. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Post-Secondary Non-Tertiary Education Sound experience and understanding of straightforward procedures or systems.