Reference code: JR135192
Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.
MAIN PURPOSE
This position translates business challenges into executable transformation programmes and drives change across organisation, process, data, and technology. The role leads the full journey from planning and implementation through user adoption, benefits tracking, and transition into sustainable operations.
KEY RESPONSIBILITIES
Transformation Delivery
- Manage cross-functional execution plans, milestones, dependencies, and risks
- Work with business functions, technology teams, and external partners to deliver transformation programmes
- Clarify issues and decisions to support effective programme delivery
Change & Adoption
- Assess change impacts and plan communication, training, and business-readiness activities
- Support the adoption of new processes and digital capabilities in day-to-day work
- Align stakeholders and clarify ownership and next actions
Value Realisation
- Define KPIs and expected benefits with business stakeholders
- Track post-implementation outcomes and recommend improvements where needed
- Connect programme delivery to measurable business value
Operational Handover & Capability Building
- Establish clear operational ownership, support arrangements, knowledge, and controls before handover
- Promote continuous improvement through templates, playbooks, and retrospectives
- Strengthen internal transformation capabilities through coaching and knowledge transfer
COMPETENCIES AND EXPERIENCES
- Experience leading cross-functional business transformation, organisational change, or complex programme delivery
- Experience aligning senior stakeholders, business functions, technology teams, and external partners
- Experience in change management, user adoption, business readiness, benefits tracking, or operational handover
- Strong programme or project planning, governance, and risk-management capabilities
- Experience in business-process analysis and improvement
- Ability to use KPIs to evaluate outcomes and drive improvement
- Ability to work effectively in Japanese and English
- Transformation experience in retail, luxury, consumer-facing services, or a multi-brand or multi-site environment is preferred
- Experience implementing ERP, CRM, data, AI, automation, or related solutions is preferred
- Relevant certification or equivalent knowledge in change management, project management, Agile, or Lean Six Sigma is preferred
