Reference code: JR135257
Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chloé, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement.
From its beginnings, Chloé has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chloé Maison.
Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.
Embrace the free-spirited femininity of Chloé in our new Sydney boutique! We are seeking an experienced Senior Sales Associate to serve as a key ambassador for our Maison, elevate our client experience, and lead by example within our team.
HOW WILL YOU MAKE AN IMPACT?
As a Senior Sales Associate, you are an exemplary ambassador of the Maison who actively welcomes guests into the Chloé family while driving business growth. You will act as a trusted advisor to VIP clients, a mentor to sales associates, and a reliable partner to management in ensuring a seamless client journey and outstanding store performance.
Client Relationship Management & VIP Engagement
- VIC Development: Cultivate, retain, and expand a strong portfolio of Very Important Clients (VICs) and top-tier luxury shoppers through personalized, bespoke service.
- Advanced Clientelling: Leverage advanced CRM tools and clientelling strategies to create customized outreach, capture client milestones, and drive repeatable, high-value business.
- Appointment & Experience Management: Proactively manage high-level client appointments, private viewings, and tailored follow-ups to maximize satisfaction and loyalty.
Omnichannel & Business Leadership
- Brand Ambassadorship: Demonstrate expert product knowledge across all Chloé categories and storytell the brand’s history, craftsmanship, and seasonal collections.
- Omnichannel Mastery: Drive sales across all retail touchpoints by utilizing omnichannel tools and providing an effortless, multi-channel shopping experience.
- Business Acumen: Actively contribute to reaching boutique KPI targets, share feedback on product performance and market trends, and support commercial initiatives.
Operational Excellence & Mentorship
- Floor Leadership & Mentorship: Lead by example on the sales floor, assisting and coaching junior team members on luxury service standards, selling techniques, and CRM best practices.
- Boutique Operations: Support management in daily floor supervision, stock transfers, inventory control, loss prevention, and strict adherence to Richemont guidelines.
- Visual Standards: Maintain a flawless, luxurious boutique environment adhering to Chloé’s visual merchandising standards and brand identity.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Experience: Proven experience (typically 3–5+ years) as a Sales Associate or Senior Stylist in luxury fashion or high-end retail.
- Leadership Capabilities: Demonstrated ability to mentor peers, lead by example, and support store management.
- Clientelling Mastery: A proven track record of managing a strong VIP client book and achieving consistently high sales results through CRM execution.
- Interpersonal Skills: Exceptional communication, storytelling, and active listening skills with a genuine passion for high-touch service.
- Operational Precision: Strong organizational capabilities, attention to detail, and familiarity with luxury retail operations and omnichannel tools.
HOW DO WE KEEP YOU SMILING?
As a valued Senior Sales Associate in the Chloé community, you are part of a global family that actively champions continuous learning, and career development, providing you with opportunities to grow your leadership trajectory within the Maison and the broader group.
