Reference code: JR135734
HOW WILL YOU MAKE AN IMPACT?
Sales performance & customer service:
Directly contribute to the boutique sales targets achievement;
Assist clients with Customer Service needs maintaining the brand's high standards;
Support in cultivating strong client relationships, delivering outstanding client service and treatment; providing a friendly environment that includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge;
Adapt the approach according to the client's needs and motivations;
Assist and support after-sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience.
Stock management and merchandising:
Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock;
Actively participate in the visual merchandising of the Boutique implementing required guidelines;
Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays;
Assist in the inventory process, including but not limited to stock counting and special projects as needed;
Assist in completing price changes within the Boutique when required.
Boutique operations and cash management:
Support in sales transactions and to maintain proper cash records at the boutique’s register;
Adhere to all company policies, procedures, and practices;
Implement discounts and gratuities under the supervision of the Boutique Manager;
Comply with all safety regulations and boutique operational procedures including security.
Product knowledge & sales techniques:
Maintain an awareness of all product knowledge information;
Master the brand's sales techniques as per training received;
Attendance to required training.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
Extensive previous experience in luxury retail, within a customer facing and sales focused role.
Personal Skills/Abilities:
Fluency in Italian and English is mandatory;
Proven experience in designing and deploying personalised client experiences in/out of the boutique;
Excellent interpersonal and communication skills;
Confidence in handling high-value transactions;
Strong understanding of customer service needs and customer (internal and external) priorities;
Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision;
Self-starter with a team-player approach.
WHAT WE OFFER:
- CCNL Commercio
- Salary Range 33,5K – 35,5K€
- Commission scheme
- 8 euro per Meal Voucher per working day
- Welfare
