Reference code: JR135945
Founded in 1755, Vacheron Constantin is the world’s oldest watch Manufacture in continuous production for more than 270 years, faithfully perpetuating a proud heritage of watchmaking excellence and stylistic sophistication through generations of master craftsmen.
At the pinnacle of Haute Horlogerie and understated elegance, the Maison creates timepieces with unique technical and aesthetic signatures, and an extremely high level of finishing touches.
Head of Technology Products
Plan-les-Ouates
Permanent
FOR THOSE WHO WELCOME CONNECTION
Join a highly connected community where individual expertise and shared experience combine across disciplines to spark fresh ideas and keep us moving forwards. Play your part in driving our collective success.
YOUR ROLE
As a Head of Technology Products, you lead the Technology business partnering function across all non-Operations domains — Commercial, Finance, Marketing and HR — while also acting as the single accountable owner for field service quality across the full Maison perimeter.
Reporting to the Technology & Data Transformation Director, you combine senior business partnering, program management and field service leadership to ensure technology delivers measurable value across all non-Ops domains and that end-user support standards are consistently met across all Maison sites.
PLAYING YOUR PART
- Define the Technology product vision and drive roadmaps aligned with Maison strategic priorities.
- Establish demand governance frameworks, optimize resource allocation to maximize business value, and ensure strict compliance with Maison architecture standards.
- Serve as the primary Technology partner for senior business leaders across non-Operations functions.
- Build and foster Key User communities, manage relationships with key Group vendors, and act as the single point of contact for Group platform initiatives.
- Ensure on-time, on-budget delivery of all digital products and programs.
- Proactively track and boost user adoption rates while maximizing the leverage of shared Group platforms, hosting, and development frameworks.
- Lead, develop, and upskill a high-performing team of Business Partners and Product Specialists, championing product methodologies and development principles across the organization.
WHAT WILL MAKE YOU SUCCESSFUL?
Success in this role will require:
- 10+ years of technology leadership, with a strong track record of driving cross-functional digital initiatives and managing teams in complex organizational structures.
- Good understanding of commercial distribution, marketing/retail execution, finance and HR processes
- Proven experience in managing user support organizations, implementing SLAs, and driving customer-centric service improvement programs.
- Outstanding stakeholder management and diplomatic communication skills, with the ability to influence up to Executive level and across Richemont Group functions
- Full professional proficiency in both English and French
Vacheron Constantin celebrates 270 years as the world’s oldest watchmaker in continuous production since 1755. Headquartered in Geneva, Switzerland, we operate a global retail network of nearly 200 points of sale across 36 countries. Every member of our exceptional global community of watchmakers, artisans and dedicated professionals share a common devotion to our exceptional heritage and a passion to trailblaze an even brighter future.
If this fires your imagination, we welcome your application.
