Reference code: JR136000
The story of Cartier is founded on curiosity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 10,000+ colleagues of more than 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity and innovation.
JOB MISSION
This is a unique 18-month Apprenticeship that offers the chance for you to act as a real Ambassador of the Maison, while gaining a Level 3, Customer Service Specialist qualification.
As a Boutique Assistant, you will be responsible for the welcoming of clients, manages waiting time and ensure that they are being taken care of in the most efficient manner. You will also assist the Sales Associates during a sale and participates to daily boutique operations.
SART DATE
1st February 2027
MAIN RESPONSIBILITIES
Client Welcoming and Waiting Time Management
- Upholds the Cartier image by always maintaining professional demeanour
- Learns to deliver a consistently excellent client experience, demonstrating courtesy and professionalism with support from the team.
- Welcomes and greets the client upon arrival in the boutique and/or boutique area.
- Manage client waiting times, direct the clients towards a waiting area and ensures that the client is being taken care of by a member of the Hospitality team (if relevant).
- Builds knowledge of the Maison and the boutique, learning to share their stories with clients confidently and accurately
- Ensures the client flow is smooth within the boutique
Sales Assistance
- Coordinates between Sales Associates and Stock Admin, Cashier and Voituriers to help ensure seamless client experience.
- Learns gift-wrapping techniques and helps keep the packaging area organised and ready for use.
- Accompanies the clients to the door upon departure
- Supports the Care Service team with tasks such as bringing pieces, following guidance and without handling payments.
Daily Boutique Operations
- Helps maintain an impeccable boutique environment, supporting the team in keeping client areas welcoming and well presented.
- Respects all group, Maison and boutique policies, procedures and guidelines
- Supports the team with ordering boutique supplies, including bags, drinks, printed materials and office supplies, following guidance.
- Contribute to the set up and breakdowns at opening and closing of the boutique
- Support with the implementation of Visual Merchandising guidelines
- Order boutique facilities (bags, drinks, edition material, office facilities, etc.)
Training and Support
- You will receive a combination of on-the-job training, access to our library of e-learnings along with more structured onboarding training sessions in the office.
- The apprenticeship includes time away from day-to-day duties for specialist training. Learning activities include boutique and office visits, as well as tours of our specialist workshops and exclusive venues.
- You’ll have allocated time dedicated to your studies to gain professional knowledge and skills
- You will be allocated a Buddy to support your journey with Cartier and expand your knowledge of the maison
JOB REQUIREMENTS
- Experience in customer facing roles (like retail, hospitality, tourism)
- Excellent communication skills
- Excellent English language skills (oral and written)
- Understanding of luxury retail service standards, particular attention to detail
- Ability and willingness to work retail hours, including weekends
- Ability to work in a fast-paced boutique environment, respond flexibly to changing priorities and ask the team for guidance when needed.
- Look for solutions to increase customers or suppliers’ satisfaction
- Identify ways to improve efficiency and effectiveness of work
