Reference code: JR121341
Qui sommes-nous ?
Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie !
En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement. Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance.
Chez Van Cleef & Arpels, nous sommes fiers d’accueillir des talents aux parcours et expériences variés. Nous sommes convaincus que cette richesse de perspectives nourrit la créativité et le savoir, pour atteindre l’excellence.
OPERATIONS
•Drive boutique performance, monitor KPIs and propose strategies to improve where needed
•Supervise back-office activities (stock management incl. POS display, cash & bills procedures, document management…)
•Build & follow-up team planning (shifts)
•Be the key-user for SAP & digital tools (sales, CRM, CS, and back office)
•Ensure that retail procedures are respected (selling, customer services, stock management, security…)
•Ensure KPIs are correctly tracked and managed for reporting projects and analysis, be the referent on reporting & KPIs measurement
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CLIENT EXPERIENCE & IN-STORE JOURNEY
•Support the Sales team in client engagement, act as an ambassador of the Maison
•Make sure the boutique is correctly set-up to welcome the clients and maintained throughout operating hours
•Coordinate omni-channel activities to ensure seamless client journey (orders, appointment booking, queue management)
TEAM DEVELOPMENT
•Set & follow-up objectives (individual development plan…) together with BM, develop the team (coaching, 1-to-1 meetings etc.)
•Define recruitment needs, participate in recruitments, and integrate new team members (induction, probation..)
•Animate the team (prepare brief & share info) to develop skills (expertise, hospitality, arts & culture etc.)
MAISON IDENTITY & EXPERTISE
•Know the Maison’s products & History
•Be a referent for (High) Jewelry, and Watchmaking know-how beyond the Maison and develop general knowledge on the competition
•Ensure Brand visual identity (boutique planning, visual merchandising, maintenance…)
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