Reference code: JR122100
Guidée par une inépuisable soif d’innovation et de créativité, inspirée par les paysages naturels et paisibles de sa Vallée de Joux natale, Jaeger-LeCoultre se caractérise depuis 1833 tant par sa maîtrise des complications que par la précision de ses mécanismes. Baptisée « l’horloger des horlogers », la Manufacture témoigne d’un esprit d’innovation permanent qui lui a permis de créer plus de 1’400 calibres différents et d’obtenir plus de 430 brevets. Portés par 190 ans d’expertise, les horlogers de la Grande Maison conçoivent, produisent, décorent et subliment des mécanismes dotés d’un niveau de sophistication et de précision incomparable, associant passion et savoir-faire séculaire, reliant le passé à l’avenir – des pièces d’exception qui se révèlent à la fois intemporelles et dans l’air du temps. Avec 180 savoir-faire réunis sous un seul et même toit, la Manufacture crée des montres qui associent ingéniosité technique et beauté esthétique d’une façon unique et parfaitement reconnaissable.
HOW ARE YOU MAKING AN IMPACT?
AS AN AMBASSADOR OF THE MAISON, YOU CURRATE UNFORGETTABLE AND PERSONALIZED EXPERIENCES.
YOU ARE DEDICATED TO BUILDING LASTING RELATIONSHIP WITH CLIENTS, CONTRIBUTING TO THE BOUTIQUE’S SUCCESS
WHAT ARE YOUR KEY RESPONSIBILITIES?
ACHIEVING SUSTAINABLE BUSINESS AMBITIONS:
- Commercial target:
- Achieve and exceed individual and boutique sales targets
- Understand the boutique KPIs and follow related action plans defined by Boutique Management
- Operational excellence:
- Maintain a clean, organized, and visually appealing boutique environment, adhering to brand standards
- Confidently handle sales transactions, including processing payments, handling returns
- Participate in inventory management, including receiving, stocking, and securing products and accessories
- Build operational knowledge on all digital tools
- Adhere to our Maison commercial policy and rules
- Adhere to security protocols and loss prevention measures to safeguard the boutique's assets
- Assist with visual merchandising and product displays
CULTIVATE LASTING CLIENT RELATIONSHIPS
- Proactively engage with clients entering the boutique, providing a warm and welcoming atmosphere
- Identify client needs and preferences through active listening and thoughtful questioning
- Develop and maintain strong, lasting relationships with clients through personalized communication and follow-up
- Actively seek opportunities to expand our client network through referrals and targeted outreach
- Maintain client database and proactively manage client relationships to drive repeat business
- Invite clients to private events and previews
- Provide exceptional after-sales service, including handling repairs, adjustments, and strap changes
- Address client inquiries and resolve issues promptly and professionally
- Facilitate communication between clients and Maison service centers
- Go the extra mile to ensure client satisfaction and build brand loyalty
TRANSMIT YOUR PASSION
- Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications
- Present and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritage
- Stay up to date on industry trends, competitor activities, and new product launches
- Represent the Maison with sophistication at exclusive events
- Work collaboratively with colleagues to achieve boutique goals and create a positive team environment
- Share knowledge and best practices with team members
- Support and assist colleagues as needed
- Actively participate in team meetings and training sessions
WHAT ARE YOUR DRIVERS?
- Passionate about luxury watchmaking
- High hospitality standard and dedicated to providing exceptional client experiences
- Curious
- Highly motivated and results-oriented
- Representative of Maison refined codes
- Excellent communication and interpersonal skills
- Positive attitude and a strong work ethic
- Self-confident, self-aware and trustworthy
- Committed to exceed client expectations
WHAT DO YOU BRING TO THE TEAM?
- Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industry
- Demonstrated ability to cultivate and expand a network of high-net-worth individuals
- Excellent communication, interpersonal, and presentation skills
- Ability to work independently and as part of a team
- Fluency in Thai and English. Other language is a plus
