Reference code: JR123804
Roger Dubuis est à l'avant-garde de la Haute Horlogerie contemporaine depuis 1995. Ses montres expressives abritent les mécanismes horlogers les plus raffinés, créés dans sa manufacture intégrée à Genève et certifiés par le Poinçon de Genève.
La quête de l'excellence, la longue recherche du geste juste, le développement de compétences uniques sont autant de constantes chez Roger Dubuis. Nous créons un environnement de travail dynamique où la collaboration est célébrée, l'audace est encouragée, et le plaisir dans ce que nous faisons crée des expériences véritablement enrichissantes. Nous recherchons des individus uniques, audacieux et créatifs, désireux de prendre part à l'aventure Roger Dubuis.
Primary Duties:
Our Grand Vendeur - Senior Sales Associate's key priority is to further develop domestic clientele, by leveraging her/his own local network and partnering with business introducers to bring new business to our boutique. The mission is to attract and convert clients beyond the borders of the Boutique, the city and region. She/he will not only act inside but also outside of our boutique to identify, recruit, and convert new prospects by leveraging digital and physical tools.
Key Responsibilities:
Sales Turnover:
To achieve the boutique monthly and annual sales turnover, in line with Roger Dubuis commercial strategy, sales ceremony and client service excellence
To assist co-workers in the sales/aftersales process and work as a team under the supervision of the Boutique Manager
To “wow” your Client with an unexpected, audacious, and incredible experience
To welcome client, in the Boutique, over the phone, by e-mail or mail, according to Roger Dubuis guidance and standards
To gain qualitative client data and improve the boutique client portfolio
Remote selling and business development
Brand Ambassador:
To represent and promote with the highest standards Roger Dubuis’ name and image inside and outside the Boutique
Responsible for the acquisition of qualitative customer data and the update of the customer database
Development of customer loyalty by way of excellence in service and treatment
Generating brand awareness
Assist in organizing marketing events
Thoroughly understand our products and services to inform potential customers
Develop network and clientele
To ensure a constant perfect personal appearance
Boutique Operations:
To take part actively in team meetings, cycle/annual inventory counts, and all daily operations as required
To assist fellow Boutique Ambassadors during a sale – i.e. customer service, gift wrapping, conveying pieces from the stock.
To perform any selectivity entrusted task by the Boutique Manager – i.e. re-stocking, display, sales accessories follow-up and maintenance
To respect, apply and promote security rules
Your Profile:
Bachelor degree in Business, hospitality or equivalent
Extensive client book and experience working with UHNWI in the area of Geneva
Eager to attend frequently luxury events, network and create leads outside of the Boutique
Elegant and inspiring, passionate and confident, empathetic and integrous, agile and entrepreneurial, team player and audacious
Strong developer of customer loyalty and personal relationships & ability to work in an international environment
Solid understanding of sales principles and customer service practices
Strong selling techniques and brilliant storytelling
An excellent command of French & English
An organized person with an excellent attention to detail and high client treatment standards
A Team player with excellent inter-personnel skills and multi-tasking
Digitally savvy
Ability to travel up to 30%
