Reference code: JR125403
Qui sommes-nous ?
Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie !
En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement. Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance.
Chez Van Cleef & Arpels, nous sommes fiers d’accueillir des talents aux parcours et expériences variés. Nous sommes convaincus que cette richesse de perspectives nourrit la créativité et le savoir, pour atteindre l’excellence.
Are you a good match?
- Do you have an analytical mindset with problem-solving skills that is client & service oriented?
- Do you have good communication, collaboration, organizational and synthesis skills?
- Are you able to work in a complex and multicultural environment, and propose solutions considering their impact?
- Do you have experience in online retail business (operations and project management is a plus) ?
- Are you experienced with enterprise IT Systems knowledge (SAP is a plus)?
- Do you have native Japanese & business English fluency?
If this is the case, then we would love to hear from you!
What are we expecting from you?
With the growing and dynamic context for Online, the Online Retail Operations Assistant Manager supports the efficiency of the day-to-day operational activities and becomes the key connector between our online retail boutiques (Web, CRC, Omnichannel) and cross departments.
- You will develop news ways to elevate the online client experience locally by understanding the customer journey, considering local specifics and evolving client needs.
- You will support the execution of all Online Boutique services to manage arbitration for online order stock requests, ensuring the setup and availability of components needed to fulfill the orders for the markets.
- You will provide expertise of online system & flows by understanding the the key systems used on daily basis to manage and fulfill online.
- You will consolidate & challenge requests, solve friction points, business rules evolutions requests, and check with Inter when necessary & adapt when relevant.
- You will support the implementation of new processes & systems manage implementation.
More than a job …We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The Recruitment Process:
Send your application online. If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet with HR, Online Retail Senior Manager, Regional Retail Director, and Japan President.
