Reference code: JR126613
You will act as an ambassador to the Maison, spending a significant portion of your time in client-facing situations, actively interacting with and recruiting UHNWI into the Maison. Parallel to this, you will work hand-in-hand with the Regional CRM Manager, the global Hospitality team, and boutique teams to plan and execute activities to further develop our existing client base.
This is a newly created role in the Vacheron Constantin Southeast Asia & Oceania (SEAO) organization, and an exciting opportunity to shape the client strategy and contribute to the growth of the Maison.
VIC Acquisition:
Develop own VIC/VVIC portfolio by recruiting high potential clients into the brand
Identify channels (ex: clubs, associations, intermediaries, etc.) and participate in events to connect with circles of UHNWI individuals
Scope out markets in region with limited or no brand presence with potential for VIC/VVIC recruitment
Refer prospects to boutiques and support their client journey
Participate in local and international brand events and act as Maison Ambassador
Drive Top Client Strategy:
Establish and execute yearly action plans to develop top regional clients
Systematically track and report activities related to top regional clients
Coordinate implementation of events and activations to cultivate relationships with top clients
Deliver unique and tailor-made client experiences to treat VIC’s
Share post client activity reports and events analysis with stakeholders to ensure follow-up
Create and execute a plan to re-activate sleeping/inactive clients in the database
Nurturing Top Clients:
Ensure the highest level of service before, during and after the sale to top clients
Develop High Value and Les Cabinotiers (unique pieces) segments by closing sales of exceptional timepieces to targeted clientele
Support SEA Boutique Managers by coaching their sales team to grow the VIC/VVIC client base
Manage complaints from VIC’s, propose solutions and ensure smooth resolution
WHAT WILL MAKE YOU SUCCESSFUL?
Success in this role will require
Relevant experience in the Luxury industry within Sales or other client-facing functions
Familiarity with CRM approach for UHNWI and the ability to nurture long-term relationships
Strong presentation, excellent interpersonal and communication skills
Ability to work in a team environment, with a collaborative approach to deliver results
Entrepreneurial spirit: results-driven, ability to work autonomously, "can do" attitude
Travel required within the regional (~30% of time); flexible in terms of working hours
