Reference code: JR128712
Qui sommes-nous ?
Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie !
En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement. Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance.
Chez Van Cleef & Arpels, nous sommes fiers d’accueillir des talents aux parcours et expériences variés. Nous sommes convaincus que cette richesse de perspectives nourrit la créativité et le savoir, pour atteindre l’excellence.
Role Overview
The Sales Associate is a highly client facing role with the proven experience to achieve preset sales objectives and exceeds sales targets by proactively developing a network of clients. A Sales Associate needs to ensure a unique client experience throughout all touch points, and plays an active participant in the daily operations of the boutique.
Responsibilities
- Achieving sales goals, while balancing daily business and High Jewelry sales
- Responsible for developing a network and a loyal clientele
- Attend social functions within the community to generate new business
- Invite current and prospective clients to in-boutique events and reach out through social media and other tools
- Responsible for active participation in CRM initiatives
- Responsible for client data capture and accuracy, communication on novelties and events, gifting campaigns and clienteling reporting
- Assist in display set up each morning and display breakdown in the evening and help ensure products are stored safely nightly
- Provide excellent customer service – following up on after sales service and follow the repair process from start to finish
- Must work to ensure customer satisfaction
- Must follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests
- Share the Van Cleef & Arpels history, quality standards and collection information with their clients and assist in maintaining the aesthetic quality of the Boutique
Qualifications
- 5-7 years in a fast-paced luxury sales background
- A Bachelor’s Degree or Jewelry Certification is preferred
- Strong understanding of Client expectations and customer priorities
- Excellent computer skills and strong attention to detail with the ability to handle multiple tasks simultaneously
- Ability to establish and maintain effective relationships with customers and gain their trust and respect
- Excellent interpersonal and communication skills are a must.
- Multilingual skills required
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
