Reference code: JR129047
Guidée par une inépuisable soif d’innovation et de créativité, inspirée par les paysages naturels et paisibles de sa Vallée de Joux natale, Jaeger-LeCoultre se caractérise depuis 1833 tant par sa maîtrise des complications que par la précision de ses mécanismes. Baptisée « l’horloger des horlogers », la Manufacture témoigne d’un esprit d’innovation permanent qui lui a permis de créer plus de 1’400 calibres différents et d’obtenir plus de 430 brevets. Portés par 190 ans d’expertise, les horlogers de la Grande Maison conçoivent, produisent, décorent et subliment des mécanismes dotés d’un niveau de sophistication et de précision incomparable, associant passion et savoir-faire séculaire, reliant le passé à l’avenir – des pièces d’exception qui se révèlent à la fois intemporelles et dans l’air du temps. Avec 180 savoir-faire réunis sous un seul et même toit, la Manufacture crée des montres qui associent ingéniosité technique et beauté esthétique d’une façon unique et parfaitement reconnaissable.
HOW WILL YOU MAKE AN IMPACT?
Strategic Leadership & Business Development:
Develop and execute the market's retail strategy in alignment with global Maison objectives and local market dynamics.
Identify business growth opportunities, including client acquisition strategies, network optimization, enhance boutique productivity.
Prepare and manage the annual retail budget, ensuring financial targets (sales, profitability, KPIs) are met or exceeded.
Analyze market trends, competitor activities, and consumer behavior to inform strategic decisions and maintain a competitive edge.
Collaborate with marketing and communication teams to develop and implement effective retail marketing initiatives and client activation and engagement programs.
Sales & Performance Management:
Define with NEA MD and Commercial Director sales objectives and key elements of P&L.
Monitor daily boutiques performance and follow-up of sales and reporting to Commercial Director: analyse and evaluate product sales results, collect and provide qualitative feedbacks.
Monthly follow-up of P&L performance (analysis, action plan…)
Control discount to clients (Brand strategy, action plans)
To lead and drive the optimization of commission and incentive scheme to motivate and drive the team.
Team Leadership & Development:
Select and recruit staff according to Jaeger-LeCoultre standard.
Communicate the Maison’s objectives and vision with boutique managers / staffs
Foster a culture of excellence, client-centricity, and continuous improvement within the retail organization.
Animate team performances: set clear roles and responsibilities, set appropriate objectives and KPIs, control their fulfilment, ensure regular and appropriate feedback
Facilitate co-operation and support among the regions/ countries
Coach, retain and motivate high performing team members through job satisfaction and career development
Boutique Operations and Client Experience:
Ensure boutiques operation management according to Maison standards.
Ensure boutique image aligned with Jaeger-LeCoultre standards in collaboration with VM functions
Standardize boutique service/ after sale service criterion and procedure to improve customers’ experience and satisfaction
Monitor service level through Mystery Shopping Survey and NPS results - develop and implement action plan in collaboration with training function
Coordinate with CRM team, ensure the implementation of CRM activities and strategy in boutiques: customer retention and upgrade, new VIP recruitment, CDB collection etc.
Build & maintain good relations with local landlords or department stores management to increase visibility & sales.
Stakeholder Management:
Act as the primary liaison between the country retail operations and regional/global headquarters.
Build strong relationships with key internal departments (e.g., Marketing, Operations, HR, Finance, Logistics) and external partners (e.g., landlords, suppliers).
WHAT ABOUT YOU?
Minimum Bachelor's degree in Business Administration, Marketing, Retail Management, or a related field.
Minimum of 10-15 years of progressive experience in luxury retail management, with at least 5 years in a senior leadership role within the watch, jewelry, or high-end fashion industry.
Proven track record of successfully managing multi-store operations and achieving significant sales objectives and profitability.
Deep understanding of the luxury consumer, market trends, and competitive landscape in xxx market.
Strong financial acumen with experience in budget management, forecasting, and P&L responsibility.
Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate diverse teams.
Strategic thinker with strong analytical and problem-solving abilities.
Proficiency in Cantonese, Mandarin and English (both written and spoken) is essential.
Willingness to travel extensively within NEA (Macau and Taiwan) and occasionally internationally.
