Reference code: JR130035
Richemont, l’un des leaders mondiaux dans le secteur du luxe, possède différentes Maisons spécialisées dans la joaillerie, l’horlogerie et les accessoires haut de gamme. Chaque Maison incarne fièrement une tradition de style, de qualité et d’artisanat et Richemont s’efforce de préserver l’héritage et l’identité propres à chacune d’elle. Dans le même temps, nous nous engageons à innover et à concevoir de nouveaux produits en accord avec les valeurs de nos Maisons, à travers un processus de créativité permanente.
Richemont - E-commerce Operations Intern — Systems & Processes
Please note: you must be enrolled at a university for the full duration of the internship.
Main Purpose
This internship offers the opportunity to join Richemont Europe’s E-commerce Operations team and contribute to the development of scalable, efficient and well-governed e-commerce processes across the region.
The intern will support both day-to-day operational excellence and transformation initiatives, gaining exposure to end-to-end e-commerce flows, release coordination, knowledge management, project governance and cross-functional stakeholder management within a leading luxury group.
Scope
The role supports multiple Maisons across European markets, including Cartier, Van Cleef & Arpels, IWC, Panerai, Jaeger-LeCoultre, A. Lange & Söhne, Piaget and Vacheron Constantin.
The position involves collaboration with regional teams, Maisons, Group functions and shared service partners across a broad stakeholder network.
Key Responsibilities
Operational Excellence & Process Governance
Support the mapping, documentation and continuous improvement of end-to-end e-commerce operational flows, including order management, returns, exchanges and related client operations processes.
Maintain and improve internal knowledge materials, including process articles, onboarding content, guidelines and ways of working.
Support regional business release activities, including testing coordination and post-release follow-up.
Assist in preparing operational updates, process overviews and stakeholder communications.
Contribute to initiatives aimed at improving process efficiency, clarity and scalability.
Project & Transformation Support
Support regional e-commerce, digital client relations and omnichannel initiatives across Europe.
Assist with project coordination, including workshops, meeting preparation, action tracking, status updates and governance materials.
Prepare presentations, templates and dashboards to support decision-making and progress visibility.
Help monitor milestones, risks, dependencies and key project indicators.
Support alignment between regional teams, Maisons and Group stakeholders.
Skills
Strong organization skills and attention to detail.
Clear communication and good interpersonal skills.
Ability to structure and summarize information from multiple sources.
Proactive, adaptable and eager to learn.
Good command of Microsoft Office Suite (Excel, PowerPoint, Word, Teams, SharePoint).
Basic understanding of SAP or similar ERP systems is an advantage.
Fluent in English.
Profile
Curious about e-commerce, digital operations and the luxury industry.
Comfortable working in an international, cross-functional environment.
Interested in processes, systems, project coordination and continuous improvement.
Collaborative, reliable and willing to take ownership.
We Offer
A hands-on learning experience within one of the world’s leading luxury groups, with exposure to European e-commerce operations, transformation projects and a broad international stakeholder network.
