Reference code: JR132254
Guidée par une inépuisable soif d’innovation et de créativité, inspirée par les paysages naturels et paisibles de sa Vallée de Joux natale, Jaeger-LeCoultre se caractérise depuis 1833 tant par sa maîtrise des complications que par la précision de ses mécanismes. Baptisée « l’horloger des horlogers », la Manufacture témoigne d’un esprit d’innovation permanent qui lui a permis de créer plus de 1’400 calibres différents et d’obtenir plus de 430 brevets. Portés par 190 ans d’expertise, les horlogers de la Grande Maison conçoivent, produisent, décorent et subliment des mécanismes dotés d’un niveau de sophistication et de précision incomparable, associant passion et savoir-faire séculaire, reliant le passé à l’avenir – des pièces d’exception qui se révèlent à la fois intemporelles et dans l’air du temps. Avec 180 savoir-faire réunis sous un seul et même toit, la Manufacture crée des montres qui associent ingéniosité technique et beauté esthétique d’une façon unique et parfaitement reconnaissable.
HOW WILL YOU MAKE AN IMPACT?
The Boutique Manager is the key driver of the Boutique’s retail strategy, motivating and directing the team to provide exceptional service while reaching or exceeding its sales targets. The Boutique Manager is an entrepreneur, managing the daily and long-term operations of the boutique and ensuring the culture reflects that of the Maison.
RESPONSIBILITIES
Strategize retail initiatives to generate revenue and hit sales targets:
Propose and lead all activity that will improve sales to Prospects, Repeat and VIP clients
Work with Retail Director in the development of the boutique action plans
Drive the team to reach and exceed sales goals
Manage the Boutique Team:
Assess the needs of the team
Help to train and guide the team regarding Maison History, RNA policies and procedures and Product Knowledge
Schedule the team to ensure proper coverage, according to needs of the business
Provide clear KPI’s and helps to guide and motivate the team to reach their goals.
Ensure that payroll and commissions are completed on time and follow company guidelines.
Manages and Ensures the Proper Operations of the Boutique:
Supervise the safety and well being of the team, clients and product by following all RNA safety and security guidelines
Follow all Finance guidelines in accordance with RNA procedures and policies and ensures that the team is doing the same
Comply with requests for reporting as required
Manage and ensure all VM policies and procedures are followed in accordance with HQ and VM manager requests and guidelines
Responsible for Continuous Client Acquisition and Client Development:
Ensure that associates are continuing to develop new relationships and hitting their KPI’s for client acquisition and client development.
Maintain VIP relationships and works with corporate to help build and engender these clients
Develop loyalty by taking the client through our customer journeys
Work with associates ensuring that they are using the CRM tools at their disposal.
Travel with clients to events and trips to the manufacture when appropriate
Ensure that daily/weekly/monthly activations are being completed
Develops and Maintains Relationships with the Community and with the Boutique’s Business Centers:
Engender good relationships within the community
Work closely with our Mall or Neighborhood Partners
Provide feedback regarding competition and an understanding of traffic
WHAT ABOUT YOU?
7-10 years of management, especially in the field of luxury retail.
Exhibits critical thinking skills and is strong in solution oriented.
Strong leadership & customer service skills.
Autonomous and with excellent interpersonal skills.
Flexible mind-set with the ability to embrace changes.
Excellent analytical, organizational and interpersonal communication skills required.
Proactive approach to analyzing business and human resource needs.
Ability to motivate and develop team
Excellent communication skills and other foreign language is highly appreciated.
Proficiency with MS Office software required, proficiency with SAP preferred.
Must be available to work retail hours including weekends.
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $110k-120k
Salary will be determined based on relevant skills and experience.
